Contact Google SecOps Support

If no case has been filed, you can create one in the Google Cloud console by completing the following steps:

1. Sign in to the Google Cloud console Support page as a support user.

   Go to Support

2. Select the project you want to create a support case for.

3. In the navigation menu, click Cases.

4. Select Google SecOps SIEM or Google SecOps SOAR from the Product list. This workflow is for all Google SecOps customers.

5. Complete the required fields and submit the form.

After you submit the form, you're redirected to the Cases page where you can comment on the case, upload file attachments, or modify case attributes. The Google SecOps team responds to the case based on its priority and the respective support service at the time of creation.

If you purchased or renewed your Google Security Operations subscription on or before February 14, 2023, you can search for historical cases in the Google SecOps Support portal.

For more information, see Getting support with Cloud Customer Care.