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Contact Center AI Insights private features
Contact Center AI Insights offers the CCAI Insights Accelerator feature for
use with a Cloud Data Fusion instance. The Accelerator allows you to use a Data
Fusion pipeline to transfer conversation data, an out-of-the-box approach to
importing and exporting large amounts of data to and from
CCAI Insights. The Accelerator is particularly useful in the
following use cases:
Importing a large volume of historical data into CCAI Insights for analysis.
Scheduling exports out of CCAI Insights and into BigQuery on a regular basis for frequent real time updates.
Scheduling data imports for conversation data that needs to be loaded into CCAI Insights on a regular basis.