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Personnel data access and support controls
This page provides information about personnel data access in
Assured Workloads.
Overview
Assured Workloads provides control over Google access to customer data
and support cases. Assured Workloads provides the following controls
based on the control package
you choose.
Personnel data access controls
Personnel data access controls ensure that only Google personnel who are able to
satisfy certain physical location and background check requirements are able to
access customer data in the course of a support action. For example, Impact
Level 4 (IL4) requires US Persons to have completed an ADP-1 Single Scope
Background Investigation (SSBI) background investigation before they can access
data in an approved IL4 environment.
Personnel support case ownership controls based on attributes
Personnel support case ownership controls based on attributes ensures that only
Google support personnel who satisfy certain requirements are able to provide
support to Assured Workloads customers.
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