Language support

This page lists all languages supported by Conversational Insights. Language is specified within a conversation's languageCode parameter. This field is distinct from the utterance-level languageCode field, which you can optionally set in a TranscriptSegment object to assign a language to that specific utterance in the transcript. Insights uses the conversation-level languageCode to determine whether the features listed next to the Language Table check boxes are supported by your language. If the conversation-level languageCode is not set, Insights infers the language from the utterance-level languageCode (if set) and then from detecting the transcript's language directly. For more information about creating and analyzing conversations, see the console guide or the REST API guide.

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Language table

Insights supports the languages listed in the table for the following features:

Conversation storage and import
Create topic model
Custom highlights
Entity
Infer topics
Intent and Smart highlights
Quality AI
Summarization in relation to Agent Assist

You can filter the following table to see which languages and dialects are available for the feature(s) that you want to use by selecting the checkbox next to the feature's name. The filtered table only shows the languages and dialects which all of your selected features support.

Name	BCP-47	Store/Import	Create a topic model	Infer topics	Quality AI	Intent/Smart highlights	Custom highlights	Summarization	Entity
Afrikaans	af	✔
Albanian	sq	✔
Amharic	am	✔
Arabic	ar	✔		✔	✔		✔
Armenian	hy	✔
Azerbaijani	az	✔
Basque	eu	✔
Bengali	bn	✔		✔	✔		✔
Bosnian	bs	✔
Bulgarian	bg	✔		✔	✔		✔
Burmese	my	✔
Catalan	ca	✔
Chinese, Cantonese	yue	✔
Chinese, Mandarin	zh	✔		✔	✔		✔		✔
Croatian	hr	✔		✔	✔		✔
Czech	cs	✔		✔	✔		✔
Danish	da	✔		✔	✔		✔	✔
Dutch	nl	✔		✔	✔		✔	✔
English	en	✔	✔	✔	✔	✔	✔	✔	✔
Estonian	et	✔		✔	✔		✔
Filipino	fil	✔
Finnish	fi	✔		✔	✔		✔
French	fr	✔	✔	✔	✔		✔	✔	✔
Galician	gl	✔
Georgian	ka	✔
German	de	✔	✔	✔	✔		✔	✔	✔
Greek	el	✔		✔	✔		✔
Gujarati	gu	✔
Hebrew	iw	✔		✔	✔		✔
Hindi	hi	✔		✔	✔		✔	✔
Hungarian	hu	✔		✔	✔		✔
Icelandic	is	✔
Indonesian	id	✔		✔	✔		✔
Italian	it	✔	✔	✔	✔		✔	✔	✔
Japanese	ja	✔		✔	✔		✔		✔
Javanese	jv	✔
Kannada	kn	✔
Kazakh	kk	✔
Khmer	km	✔
Korean	ko	✔		✔	✔		✔		✔
Lao	lo	✔
Latvian	lv	✔		✔	✔		✔
Lithuanian	lt	✔		✔	✔		✔
Macedonian	mk	✔
Malay	ms	✔
Malayalam	ml	✔
Marathi	mr	✔
Mongolian	mn	✔
Nepali	ne	✔
Norwegian Bokmål	no	✔		✔	✔		✔
Persian	fa	✔
Polish	pl	✔		✔	✔		✔
Portuguese	pt	✔	✔	✔	✔		✔	✔	✔
Punjabi	pa	✔
Romanian	ro	✔		✔	✔		✔
Russian	ru	✔		✔	✔		✔		✔
Serbian	sr	✔		✔	✔		✔
Sinhala	si	✔
Slovak	sk	✔		✔	✔		✔
Slovenian	sl	✔		✔	✔		✔
Spanish	es	✔	✔	✔	✔		✔	✔	✔
Sundanese	su	✔
Swahili	sw	✔		✔	✔		✔
Swedish	sv	✔		✔	✔		✔	✔
Tamil	ta	✔
Telugu	te	✔
Thai	th	✔		✔	✔		✔
Turkish	tr	✔		✔	✔		✔
Ukrainian	uk	✔		✔	✔		✔
Urdu	ur	✔
Uzbek	uz	✔
Vietnamese	vi	✔		✔	✔		✔
Zulu	zu	✔