Package google.cloud.contactcenterinsights.v1alpha1

Index

• ContactCenterInsights (interface)
• Analysis (message)
• AnalysisResult (message)
• AnalysisResult.CallAnalysisMetadata (message)
• AnalysisRule (message)
• AnnotationBoundary (message)
• AnnotatorSelector (message)
• AnnotatorSelector.QaConfig (message)
• AnnotatorSelector.QaConfig.ScorecardList (message)
• AnnotatorSelector.SummarizationConfig (message)
• AnnotatorSelector.SummarizationConfig.SummarizationModel (enum)
• AnswerFeedback (message)
• AnswerFeedback.CorrectnessLevel (enum)
• ArticleSuggestionData (message)
• BulkAnalyzeConversationsMetadata (message)
• BulkAnalyzeConversationsRequest (message)
• BulkAnalyzeConversationsResponse (message)
• BulkDeleteConversationsMetadata (message)
• BulkDeleteConversationsRequest (message)
• BulkDeleteConversationsResponse (message)
• BulkDownloadFeedbackLabelsMetadata (message)
• BulkDownloadFeedbackLabelsMetadata.DownloadStats (message)
• BulkDownloadFeedbackLabelsRequest (message)
• BulkDownloadFeedbackLabelsRequest.FeedbackLabelType (enum)
• BulkDownloadFeedbackLabelsRequest.GcsDestination (message)
• BulkDownloadFeedbackLabelsRequest.GcsDestination.Format (enum)
• BulkDownloadFeedbackLabelsResponse (message)
• BulkUploadFeedbackLabelsMetadata (message)
• BulkUploadFeedbackLabelsMetadata.UploadStats (message)
• BulkUploadFeedbackLabelsRequest (message)
• BulkUploadFeedbackLabelsRequest.GcsSource (message)
• BulkUploadFeedbackLabelsRequest.GcsSource.Format (enum)
• BulkUploadFeedbackLabelsResponse (message)
• CalculateIssueModelStatsRequest (message)
• CalculateIssueModelStatsResponse (message)
• CalculateStatsRequest (message)
• CalculateStatsResponse (message)
• CalculateStatsResponse.TimeSeries (message)
• CalculateStatsResponse.TimeSeries.Interval (message)
• CallAnnotation (message)
• Conversation (message)
• Conversation.CallMetadata (message)
• Conversation.Medium (enum)
• Conversation.QualityMetadata (message)
• Conversation.QualityMetadata.AgentInfo (message)
• Conversation.Transcript (message)
• Conversation.Transcript.TranscriptSegment (message)
• Conversation.Transcript.TranscriptSegment.DialogflowSegmentMetadata (message)
• Conversation.Transcript.TranscriptSegment.WordInfo (message)
• ConversationDataSource (message)
• ConversationLevelSentiment (message)
• ConversationLevelSilence (message)
• ConversationParticipant (message)
• ConversationParticipant.Role (enum)
• ConversationSummarizationSuggestionData (message)
• ConversationView (enum)
• CreateAnalysisOperationMetadata (message)
• CreateAnalysisRequest (message)
• CreateAnalysisRuleRequest (message)
• CreateConversationRequest (message)
• CreateFeedbackLabelRequest (message)
• CreateIssueModelMetadata (message)
• CreateIssueModelRequest (message)
• CreatePhraseMatcherRequest (message)
• CreateQaQuestionRequest (message)
• CreateQaScorecardRequest (message)
• CreateQaScorecardRevisionRequest (message)
• CreateViewRequest (message)
• DatasetValidationWarning (enum)
• DeleteAnalysisRequest (message)
• DeleteAnalysisRuleRequest (message)
• DeleteConversationRequest (message)
• DeleteFeedbackLabelRequest (message)
• DeleteIssueModelMetadata (message)
• DeleteIssueModelRequest (message)
• DeleteIssueRequest (message)
• DeletePhraseMatcherRequest (message)
• DeleteQaQuestionRequest (message)
• DeleteQaScorecardRequest (message)
• DeleteQaScorecardRevisionRequest (message)
• DeleteViewRequest (message)
• DeployIssueModelMetadata (message)
• DeployIssueModelRequest (message)
• DeployIssueModelResponse (message)
• DeployQaScorecardRevisionRequest (message)
• DialogflowIntent (message)
• DialogflowInteractionData (message)
• DialogflowSource (message)
• Dimension (message)
• Dimension.AgentDimensionMetadata (message)
• Dimension.DimensionKey (enum)
• Dimension.IssueDimensionMetadata (message)
• Dimension.QaQuestionAnswerDimensionMetadata (message)
• Dimension.QaQuestionDimensionMetadata (message)
• EncryptionSpec (message)
• Entity (message)
• Entity.Type (enum)
• EntityMentionData (message)
• EntityMentionData.MentionType (enum)
• ExactMatchConfig (message)
• ExportInsightsDataMetadata (message)
• ExportInsightsDataRequest (message)
• ExportInsightsDataRequest.BigQueryDestination (message)
• ExportInsightsDataRequest.WriteDisposition (enum)
• ExportInsightsDataResponse (message)
• ExportIssueModelMetadata (message)
• ExportIssueModelRequest (message)
• ExportIssueModelRequest.GcsDestination (message)
• ExportIssueModelResponse (message)
• FaqAnswerData (message)
• FeedbackLabel (message)
• GcsSource (message)
• GetAnalysisRequest (message)
• GetAnalysisRuleRequest (message)
• GetConversationRequest (message)
• GetEncryptionSpecRequest (message)
• GetFeedbackLabelRequest (message)
• GetIssueModelRequest (message)
• GetIssueRequest (message)
• GetPhraseMatcherRequest (message)
• GetQaQuestionRequest (message)
• GetQaScorecardRequest (message)
• GetQaScorecardRevisionRequest (message)
• GetSettingsRequest (message)
• GetViewRequest (message)
• HoldData (message)
• ImportIssueModelMetadata (message)
• ImportIssueModelRequest (message)
• ImportIssueModelRequest.GcsSource (message)
• ImportIssueModelResponse (message)
• IngestConversationsMetadata (message)
• IngestConversationsMetadata.IngestConversationsStats (message)
• IngestConversationsRequest (message)
• IngestConversationsRequest.ConversationConfig (message)
• IngestConversationsRequest.GcsSource (message)
• IngestConversationsRequest.GcsSource.BucketObjectType (enum)
• IngestConversationsRequest.TranscriptObjectConfig (message)
• IngestConversationsResponse (message)
• InitializeEncryptionSpecMetadata (message)
• InitializeEncryptionSpecRequest (message)
• InitializeEncryptionSpecResponse (message)
• Intent (message)
• IntentMatchData (message)
• InterruptionData (message)
• Issue (message)
• IssueAssignment (message)
• IssueMatchData (message)
• IssueModel (message)
• IssueModel.InputDataConfig (message)
• IssueModel.ModelType (enum)
• IssueModel.State (enum)
• IssueModelLabelStats (message)
• IssueModelLabelStats.IssueStats (message)
• IssueModelResult (message)
• ListAllFeedbackLabelsRequest (message)
• ListAllFeedbackLabelsResponse (message)
• ListAnalysesRequest (message)
• ListAnalysesResponse (message)
• ListAnalysisRulesRequest (message)
• ListAnalysisRulesResponse (message)
• ListConversationsRequest (message)
• ListConversationsResponse (message)
• ListFeedbackLabelsRequest (message)
• ListFeedbackLabelsResponse (message)
• ListIssueModelsRequest (message)
• ListIssueModelsResponse (message)
• ListIssuesRequest (message)
• ListIssuesResponse (message)
• ListPhraseMatchersRequest (message)
• ListPhraseMatchersResponse (message)
• ListQaQuestionsRequest (message)
• ListQaQuestionsResponse (message)
• ListQaScorecardRevisionsRequest (message)
• ListQaScorecardRevisionsResponse (message)
• ListQaScorecardsRequest (message)
• ListQaScorecardsResponse (message)
• ListViewsRequest (message)
• ListViewsResponse (message)
• PhraseMatchData (message)
• PhraseMatchRule (message)
• PhraseMatchRuleConfig (message)
• PhraseMatchRuleGroup (message)
• PhraseMatchRuleGroup.PhraseMatchRuleGroupType (enum)
• PhraseMatcher (message)
• PhraseMatcher.PhraseMatcherType (enum)
• QaAnswer (message)
• QaAnswer.AnswerSource (message)
• QaAnswer.AnswerSource.SourceType (enum)
• QaAnswer.AnswerValue (message)
• QaQuestion (message)
• QaQuestion.AnswerChoice (message)
• QaQuestion.Metrics (message)
• QaQuestion.TuningMetadata (message)
• QaScorecard (message)
• QaScorecardResult (message)
• QaScorecardResult.QaTagResult (message)
• QaScorecardResult.ScoreSource (message)
• QaScorecardResult.ScoreSource.SourceType (enum)
• QaScorecardRevision (message)
• QaScorecardRevision.State (enum)
• QueryMetricsMetadata (message)
• QueryMetricsRequest (message)
• QueryMetricsRequest.TimeGranularity (enum)
• QueryMetricsResponse (message)
• QueryMetricsResponse.Slice (message)
• QueryMetricsResponse.Slice.DataPoint (message)
• QueryMetricsResponse.Slice.DataPoint.ConversationMeasure (message)
• QueryMetricsResponse.Slice.DataPoint.ConversationMeasure.QaTagScore (message)
• QueryMetricsResponse.Slice.TimeSeries (message)
• RedactionConfig (message)
• RuntimeAnnotation (message)
• RuntimeAnnotation.UserInput (message)
• RuntimeAnnotation.UserInput.QuerySource (enum)
• SentimentData (message)
• Settings (message)
• Settings.AnalysisConfig (message)
• SilenceData (message)
• SmartComposeSuggestionData (message)
• SmartReplyData (message)
• SpeechConfig (message)
• TuneQaScorecardRevisionMetadata (message)
• TuneQaScorecardRevisionMetadata.QaQuestionDatasetTuningMetrics (message)
• TuneQaScorecardRevisionMetadata.QaQuestionDatasetTuningMetrics.Metrics (message)
• TuneQaScorecardRevisionMetadata.QaQuestionDatasetValidationResult (message)
• TuneQaScorecardRevisionRequest (message)
• TuneQaScorecardRevisionResponse (message)
• UndeployIssueModelMetadata (message)
• UndeployIssueModelRequest (message)
• UndeployIssueModelResponse (message)
• UndeployQaScorecardRevisionRequest (message)
• UpdateAnalysisRuleRequest (message)
• UpdateConversationRequest (message)
• UpdateFeedbackLabelRequest (message)
• UpdateIssueModelRequest (message)
• UpdateIssueRequest (message)
• UpdatePhraseMatcherRequest (message)
• UpdateQaQuestionRequest (message)
• UpdateQaScorecardRequest (message)
• UpdateSettingsRequest (message)
• UpdateViewRequest (message)
• UploadConversationMetadata (message)
• UploadConversationRequest (message)
• View (message)

ContactCenterInsights

An API that lets users analyze and explore their business conversation data.

BulkAnalyzeConversations

rpc BulkAnalyzeConversations(BulkAnalyzeConversationsRequest) returns (Operation) Analyzes multiple conversations in a single request. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.analyses.create For more information, see the IAM documentation.

BulkDeleteConversations

rpc BulkDeleteConversations(BulkDeleteConversationsRequest) returns (Operation) Deletes multiple conversations in a single request. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.conversations.delete For more information, see the IAM documentation.

BulkDownloadFeedbackLabels

rpc BulkDownloadFeedbackLabels(BulkDownloadFeedbackLabelsRequest) returns (Operation) Download feedback labels in bulk. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.feedbackLabels.download For more information, see the IAM documentation.

BulkUploadFeedbackLabels

rpc BulkUploadFeedbackLabels(BulkUploadFeedbackLabelsRequest) returns (Operation) Upload feedback labels in bulk. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.feedbackLabels.upload For more information, see the IAM documentation.

CalculateIssueModelStats

rpc CalculateIssueModelStats(CalculateIssueModelStatsRequest) returns (CalculateIssueModelStatsResponse) Gets an issue model's statistics. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the issueModel resource: contactcenterinsights.issueModels.get For more information, see the IAM documentation.

CalculateStats

rpc CalculateStats(CalculateStatsRequest) returns (CalculateStatsResponse) Gets conversation statistics. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the location resource: contactcenterinsights.authorizedConversations.list contactcenterinsights.conversations.list For more information, see the IAM documentation.

CreateAnalysis

rpc CreateAnalysis(CreateAnalysisRequest) returns (Operation) Creates an analysis. The long running operation is done when the analysis has completed. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedAnalyses.create contactcenterinsights.analyses.create For more information, see the IAM documentation.

CreateAnalysisRule

rpc CreateAnalysisRule(CreateAnalysisRuleRequest) returns (AnalysisRule) Creates a analysis rule. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.analysisRules.create For more information, see the IAM documentation.

CreateConversation

rpc CreateConversation(CreateConversationRequest) returns (Conversation) Creates a conversation. Note that this method does not support audio transcription or redaction. Use conversations.upload instead. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedConversations.create contactcenterinsights.conversations.create For more information, see the IAM documentation.

CreateFeedbackLabel

rpc CreateFeedbackLabel(CreateFeedbackLabelRequest) returns (FeedbackLabel) Create feedback label. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedFeedbackLabels.create contactcenterinsights.feedbackLabels.create For more information, see the IAM documentation.

CreateIssueModel

rpc CreateIssueModel(CreateIssueModelRequest) returns (Operation) Creates an issue model. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.issueModels.create For more information, see the IAM documentation.

CreatePhraseMatcher

rpc CreatePhraseMatcher(CreatePhraseMatcherRequest) returns (PhraseMatcher) Creates a phrase matcher. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.phraseMatchers.create For more information, see the IAM documentation.

CreateQaQuestion

rpc CreateQaQuestion(CreateQaQuestionRequest) returns (QaQuestion) Create a QaQuestion. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaQuestions.create For more information, see the IAM documentation.

CreateQaScorecard

rpc CreateQaScorecard(CreateQaScorecardRequest) returns (QaScorecard) Create a QaScorecard. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaScorecards.create For more information, see the IAM documentation.

CreateQaScorecardRevision

rpc CreateQaScorecardRevision(CreateQaScorecardRevisionRequest) returns (QaScorecardRevision) Creates a QaScorecardRevision. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaScorecardRevisions.create For more information, see the IAM documentation.

CreateView
rpc CreateView(CreateViewRequest) returns (View) Creates a view. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.views.create For more information, see the IAM documentation.

DeleteAnalysis

rpc DeleteAnalysis(DeleteAnalysisRequest) returns (Empty) Deletes an analysis. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.analyses.delete For more information, see the IAM documentation.

DeleteAnalysisRule

rpc DeleteAnalysisRule(DeleteAnalysisRuleRequest) returns (Empty) Deletes a analysis rule. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.analysisRules.delete For more information, see the IAM documentation.

DeleteConversation

rpc DeleteConversation(DeleteConversationRequest) returns (Empty) Deletes a conversation. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.conversations.delete For more information, see the IAM documentation.

DeleteFeedbackLabel

rpc DeleteFeedbackLabel(DeleteFeedbackLabelRequest) returns (Empty) Delete feedback label. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.feedbackLabels.delete For more information, see the IAM documentation.

DeleteIssue
rpc DeleteIssue(DeleteIssueRequest) returns (Empty) Deletes an issue. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issues.delete For more information, see the IAM documentation.

DeleteIssueModel

rpc DeleteIssueModel(DeleteIssueModelRequest) returns (Operation) Deletes an issue model. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issueModels.delete For more information, see the IAM documentation.

DeletePhraseMatcher

rpc DeletePhraseMatcher(DeletePhraseMatcherRequest) returns (Empty) Deletes a phrase matcher. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.phraseMatchers.delete For more information, see the IAM documentation.

DeleteQaQuestion

rpc DeleteQaQuestion(DeleteQaQuestionRequest) returns (Empty) Deletes a QaQuestion. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaQuestions.delete For more information, see the IAM documentation.

DeleteQaScorecard

rpc DeleteQaScorecard(DeleteQaScorecardRequest) returns (Empty) Deletes a QaScorecard. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecards.delete For more information, see the IAM documentation.

DeleteQaScorecardRevision

rpc DeleteQaScorecardRevision(DeleteQaScorecardRevisionRequest) returns (Empty) Deletes a QaScorecardRevision. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecardRevisions.delete For more information, see the IAM documentation.

DeleteView
rpc DeleteView(DeleteViewRequest) returns (Empty) Deletes a view. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.views.delete For more information, see the IAM documentation.

DeployIssueModel

rpc DeployIssueModel(DeployIssueModelRequest) returns (Operation) Deploys an issue model. Returns an error if a model is already deployed. An issue model can only be used in analysis after it has been deployed. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issueModels.deploy For more information, see the IAM documentation.

DeployQaScorecardRevision

rpc DeployQaScorecardRevision(DeployQaScorecardRevisionRequest) returns (QaScorecardRevision) Deploy a QaScorecardRevision. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecardRevisions.deploy For more information, see the IAM documentation.

ExportInsightsData

rpc ExportInsightsData(ExportInsightsDataRequest) returns (Operation) Export insights data to a destination defined in the request body. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.conversations.list For more information, see the IAM documentation.

ExportIssueModel

rpc ExportIssueModel(ExportIssueModelRequest) returns (Operation) Exports an issue model to the provided destination. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issueModels.export For more information, see the IAM documentation.

GetAnalysis
rpc GetAnalysis(GetAnalysisRequest) returns (Analysis) Gets an analysis. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.analyses.get For more information, see the IAM documentation.

GetAnalysisRule

rpc GetAnalysisRule(GetAnalysisRuleRequest) returns (AnalysisRule) Get a analysis rule. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.analysisRules.get For more information, see the IAM documentation.

GetConversation

rpc GetConversation(GetConversationRequest) returns (Conversation) Gets a conversation. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.conversations.get For more information, see the IAM documentation.

GetEncryptionSpec
rpc GetEncryptionSpec(GetEncryptionSpecRequest) returns (EncryptionSpec) Gets location-level encryption key specification. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview.

GetFeedbackLabel

rpc GetFeedbackLabel(GetFeedbackLabelRequest) returns (FeedbackLabel) Get feedback label. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.feedbackLabels.get For more information, see the IAM documentation.

GetIssue
rpc GetIssue(GetIssueRequest) returns (Issue) Gets an issue. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issues.get For more information, see the IAM documentation.

GetIssueModel

rpc GetIssueModel(GetIssueModelRequest) returns (IssueModel) Gets an issue model. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issueModels.get For more information, see the IAM documentation.

GetPhraseMatcher

rpc GetPhraseMatcher(GetPhraseMatcherRequest) returns (PhraseMatcher) Gets a phrase matcher. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.phraseMatchers.get For more information, see the IAM documentation.

GetQaQuestion

rpc GetQaQuestion(GetQaQuestionRequest) returns (QaQuestion) Gets a QaQuestion. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaQuestions.get For more information, see the IAM documentation.

GetQaScorecard

rpc GetQaScorecard(GetQaScorecardRequest) returns (QaScorecard) Gets a QaScorecard. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecards.get For more information, see the IAM documentation.

GetQaScorecardRevision

rpc GetQaScorecardRevision(GetQaScorecardRevisionRequest) returns (QaScorecardRevision) Gets a QaScorecardRevision. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecardRevisions.get For more information, see the IAM documentation.

GetSettings

rpc GetSettings(GetSettingsRequest) returns (Settings) Gets project-level settings. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.settings.get For more information, see the IAM documentation.

GetView
rpc GetView(GetViewRequest) returns (View) Gets a view. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.views.get For more information, see the IAM documentation.

ImportIssueModel

rpc ImportIssueModel(ImportIssueModelRequest) returns (Operation) Imports an issue model from a Cloud Storage bucket. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.issueModels.create contactcenterinsights.issueModels.import For more information, see the IAM documentation.

IngestConversations

rpc IngestConversations(IngestConversationsRequest) returns (Operation) Imports conversations and processes them according to the user's configuration. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.conversations.create For more information, see the IAM documentation.

InitializeEncryptionSpec

rpc InitializeEncryptionSpec(InitializeEncryptionSpecRequest) returns (Operation) Initializes a location-level encryption key specification. An error will result if the location has resources already created before the initialization. After the encryption specification is initialized at a location, it is immutable and all newly created resources under the location will be encrypted with the existing specification. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview.

ListAllFeedbackLabels

rpc ListAllFeedbackLabels(ListAllFeedbackLabelsRequest) returns (ListAllFeedbackLabelsResponse) List all feedback labels by project number. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedConversations.list contactcenterinsights.conversations.list For more information, see the IAM documentation.

ListAnalyses

rpc ListAnalyses(ListAnalysesRequest) returns (ListAnalysesResponse) Lists analyses. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedAnalyses.list contactcenterinsights.analyses.list For more information, see the IAM documentation.

ListAnalysisRules

rpc ListAnalysisRules(ListAnalysisRulesRequest) returns (ListAnalysisRulesResponse) Lists analysis rules. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.analysisRules.list For more information, see the IAM documentation.

ListConversations

rpc ListConversations(ListConversationsRequest) returns (ListConversationsResponse) Lists conversations. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedConversations.list contactcenterinsights.conversations.list For more information, see the IAM documentation.

ListFeedbackLabels

rpc ListFeedbackLabels(ListFeedbackLabelsRequest) returns (ListFeedbackLabelsResponse) List feedback labels. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedFeedbackLabels.list contactcenterinsights.feedbackLabels.list For more information, see the IAM documentation.

ListIssueModels

rpc ListIssueModels(ListIssueModelsRequest) returns (ListIssueModelsResponse) Lists issue models. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.issueModels.list For more information, see the IAM documentation.

ListIssues
rpc ListIssues(ListIssuesRequest) returns (ListIssuesResponse) Lists issues. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.issues.list For more information, see the IAM documentation.

ListPhraseMatchers

rpc ListPhraseMatchers(ListPhraseMatchersRequest) returns (ListPhraseMatchersResponse) Lists phrase matchers. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.phraseMatchers.list For more information, see the IAM documentation.

ListQaQuestions

rpc ListQaQuestions(ListQaQuestionsRequest) returns (ListQaQuestionsResponse) Lists QaQuestions. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaQuestions.list For more information, see the IAM documentation.

ListQaScorecardRevisions

rpc ListQaScorecardRevisions(ListQaScorecardRevisionsRequest) returns (ListQaScorecardRevisionsResponse) Lists all revisions under the parent QaScorecard. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaScorecardRevisions.list For more information, see the IAM documentation.

ListQaScorecards

rpc ListQaScorecards(ListQaScorecardsRequest) returns (ListQaScorecardsResponse) Lists QaScorecards. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaScorecards.list For more information, see the IAM documentation.

ListViews
rpc ListViews(ListViewsRequest) returns (ListViewsResponse) Lists views. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.views.list For more information, see the IAM documentation.

QueryMetrics

rpc QueryMetrics(QueryMetricsRequest) returns (Operation) Query metrics. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the location resource: contactcenterinsights.authorizedConversations.list contactcenterinsights.conversations.list For more information, see the IAM documentation.

TuneQaScorecardRevision

rpc TuneQaScorecardRevision(TuneQaScorecardRevisionRequest) returns (Operation) Fine tune one or more QaModels. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the parent resource: contactcenterinsights.qaScorecardRevisions.tune For more information, see the IAM documentation.

UndeployIssueModel

rpc UndeployIssueModel(UndeployIssueModelRequest) returns (Operation) Undeploys an issue model. An issue model can not be used in analysis after it has been undeployed. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issueModels.undeploy For more information, see the IAM documentation.

UndeployQaScorecardRevision

rpc UndeployQaScorecardRevision(UndeployQaScorecardRevisionRequest) returns (QaScorecardRevision) Undeploy a QaScorecardRevision. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecardRevisions.undeploy For more information, see the IAM documentation.

UpdateAnalysisRule

rpc UpdateAnalysisRule(UpdateAnalysisRuleRequest) returns (AnalysisRule) Updates a analysis rule. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.analysisRules.update For more information, see the IAM documentation.

UpdateConversation

rpc UpdateConversation(UpdateConversationRequest) returns (Conversation) Updates a conversation. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.conversations.update For more information, see the IAM documentation.

UpdateFeedbackLabel

rpc UpdateFeedbackLabel(UpdateFeedbackLabelRequest) returns (FeedbackLabel) Update feedback label. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.feedbackLabels.update For more information, see the IAM documentation.

UpdateIssue
rpc UpdateIssue(UpdateIssueRequest) returns (Issue) Updates an issue. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issues.update For more information, see the IAM documentation.

UpdateIssueModel

rpc UpdateIssueModel(UpdateIssueModelRequest) returns (IssueModel) Updates an issue model. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.issueModels.update For more information, see the IAM documentation.

UpdatePhraseMatcher

rpc UpdatePhraseMatcher(UpdatePhraseMatcherRequest) returns (PhraseMatcher) Updates a phrase matcher. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.phraseMatchers.update For more information, see the IAM documentation.

UpdateQaQuestion

rpc UpdateQaQuestion(UpdateQaQuestionRequest) returns (QaQuestion) Updates a QaQuestion. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaQuestions.update For more information, see the IAM documentation.

UpdateQaScorecard

rpc UpdateQaScorecard(UpdateQaScorecardRequest) returns (QaScorecard) Updates a QaScorecard. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.qaScorecards.update For more information, see the IAM documentation.

UpdateSettings

rpc UpdateSettings(UpdateSettingsRequest) returns (Settings) Updates project-level settings. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.settings.update For more information, see the IAM documentation.

UpdateView
rpc UpdateView(UpdateViewRequest) returns (View) Updates a view. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permission on the name resource: contactcenterinsights.views.update For more information, see the IAM documentation.

UploadConversation

rpc UploadConversation(UploadConversationRequest) returns (Operation) Create a long-running conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction. Authorization scopes Requires the following OAuth scope: https://www.googleapis.com/auth/cloud-platform For more information, see the Authentication Overview. IAM Permissions Requires the following IAM permissions on the parent resource: contactcenterinsights.authorizedConversations.upload contactcenterinsights.conversations.upload For more information, see the IAM documentation.

Analysis

The analysis resource.

Fields
name	string Immutable. The resource name of the analysis. Format: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
request_time	Timestamp Output only. The time at which the analysis was requested.
create_time	Timestamp Output only. The time at which the analysis was created, which occurs when the long-running operation completes.
analysis_result	AnalysisResult Output only. The result of the analysis, which is populated when the analysis finishes.
annotator_selector	AnnotatorSelector To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.

AnalysisResult

The result of an analysis.

Fields
Union field metadata. Metadata discovered during analysis. metadata can be only one of the following:
call_analysis_metadata	CallAnalysisMetadata Call-specific metadata created by the analysis.

CallAnalysisMetadata

Call-specific metadata created during analysis.

Fields
annotations[]	CallAnnotation A list of call annotations that apply to this call.
entities	map<string, Entity> All the entities in the call.
sentiments[]	ConversationLevelSentiment Overall conversation-level sentiment for each channel of the call.
silence	ConversationLevelSilence Overall conversation-level silence during the call.
intents	map<string, Intent> All the matched intents in the call.
phrase_matchers	map<string, PhraseMatchData> All the matched phrase matchers in the call.
issue_model_result	IssueModelResult Overall conversation-level issue modeling result.
qa_scorecard_results[]	QaScorecardResult Results of scoring QaScorecards.

AnalysisRule

The CCAI Insights project wide analysis rule. This rule will be applied to all conversations that match the filter defined in the rule. For a conversation matches the filter, the annotators specified in the rule will be run. If a conversation matches multiple rules, a union of all the annotators will be run. One project can have multiple analysis rules.

Fields
name	string Identifier. The resource name of the analysis rule. Format: projects/{project}/locations/{location}/analysisRules/{analysis_rule}
create_time	Timestamp Output only. The time at which this analysis rule was created.
update_time	Timestamp Output only. The most recent time at which this analysis rule was updated.
conversation_filter	string Filter for the conversations that should apply this analysis rule. An empty filter means this analysis rule applies to all conversations.
annotator_selector	AnnotatorSelector Selector of annotators to run and the phrase matchers to use for conversations that matches the conversation_filter. If not specified, NO annotators will be run.
analysis_percentage	double Percentage of conversations that we should apply this analysis setting automatically, between [0, 1]. For example, 0.1 means 10%. Conversations are sampled in a determenestic way. The original runtime_percentage & upload percentage will be replaced by defining filters on the conversation.
active	bool If true, apply this rule to conversations. Otherwise, this rule is inactive and saved as a draft.
display_name	string Display Name of the analysis rule.

AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation.

Fields
transcript_index	int32 The index in the sequence of transcribed pieces of the conversation where the boundary is located. This index starts at zero.
Union field detailed_boundary. A detailed boundary, which describes a more specific point. detailed_boundary can be only one of the following:
word_index	int32 The word index of this boundary with respect to the first word in the transcript piece. This index starts at zero.

AnnotatorSelector

Selector of all available annotators and phrase matchers to run.

Fields
run_interruption_annotator	bool Whether to run the interruption annotator.
run_silence_annotator	bool Whether to run the silence annotator.
run_phrase_matcher_annotator	bool Whether to run the active phrase matcher annotator(s).
phrase_matchers[]	string The list of phrase matchers to run. If not provided, all active phrase matchers will be used. If inactive phrase matchers are provided, they will not be used. Phrase matchers will be run only if run_phrase_matcher_annotator is set to true. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
run_sentiment_annotator	bool Whether to run the sentiment annotator.
run_entity_annotator	bool Whether to run the entity annotator.
run_intent_annotator	bool Whether to run the intent annotator.
run_issue_model_annotator	bool Whether to run the issue model annotator. A model should have already been deployed for this to take effect.
issue_models[]	string The issue model to run. If not provided, the most recently deployed topic model will be used. The provided issue model will only be used for inference if the issue model is deployed and if run_issue_model_annotator is set to true. If more than one issue model is provided, only the first provided issue model will be used for inference.
run_summarization_annotator	bool Whether to run the summarization annotator.
summarization_config	SummarizationConfig Configuration for the summarization annotator.
run_qa_annotator	bool Whether to run the QA annotator.
qa_config	QaConfig Configuration for the QA annotator.

QaConfig

Configuration for the QA feature.

Fields
Union field scorecard_source. Which scorecards should be scored. scorecard_source can be only one of the following:
scorecard_list	ScorecardList A manual list of scorecards to score.

ScorecardList

Container for a list of scorecards.

Fields
qa_scorecard_revisions[]	string List of QaScorecardRevisions.

SummarizationConfig

Configuration for summarization.

Fields
Union field model_source. Summarization must use either a preexisting conversation profile or one of the supported default models. model_source can be only one of the following:
conversation_profile	string Resource name of the Dialogflow conversation profile. Format: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
summarization_model	SummarizationModel Default summarization model to be used.

SummarizationModel

Summarization model to use, if conversation_profile is not used.

Enums
SUMMARIZATION_MODEL_UNSPECIFIED	Unspecified summarization model.
BASELINE_MODEL	The CCAI baseline model.
BASELINE_MODEL_V2_0	The CCAI baseline model, V2.0.

AnswerFeedback

The feedback that the customer has about a certain answer in the conversation.

Fields
correctness_level	CorrectnessLevel The correctness level of an answer.
clicked	bool Indicates whether an answer or item was clicked by the human agent.
displayed	bool Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

CorrectnessLevel

The correctness level of an answer.

Enums
CORRECTNESS_LEVEL_UNSPECIFIED	Correctness level unspecified.
NOT_CORRECT	Answer is totally wrong.
PARTIALLY_CORRECT	Answer is partially correct.
FULLY_CORRECT	Answer is fully correct.

ArticleSuggestionData

Agent Assist Article Suggestion data.

Fields
title	string Article title.
uri	string Article URI.
confidence_score	float The system's confidence score that this article is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata	map<string, string> Map that contains metadata about the Article Suggestion and the document that it originates from.
query_record	string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
source	string The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}

BulkAnalyzeConversationsMetadata

The metadata for a bulk analyze conversations operation.

Fields
create_time	Timestamp The time the operation was created.
end_time	Timestamp The time the operation finished running.
request	BulkAnalyzeConversationsRequest The original request for bulk analyze.
completed_analyses_count	int32 The number of requested analyses that have completed successfully so far.
failed_analyses_count	int32 The number of requested analyses that have failed so far.
total_requested_analyses_count	int32 Total number of analyses requested. Computed by the number of conversations returned by filter multiplied by analysis_percentage in the request.
partial_errors[]	Status Output only. Partial errors during bulk analyze operation that might cause the operation output to be incomplete.

BulkAnalyzeConversationsRequest

The request to analyze conversations in bulk.

Fields
parent	string Required. The parent resource to create analyses in.
filter	string Required. Filter used to select the subset of conversations to analyze.
analysis_percentage	float Required. Percentage of selected conversation to analyze, between [0, 100].
annotator_selector	AnnotatorSelector To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.

BulkAnalyzeConversationsResponse

The response for a bulk analyze conversations operation.

Fields
successful_analysis_count	int32 Count of successful analyses.
failed_analysis_count	int32 Count of failed analyses.

BulkDeleteConversationsMetadata

The metadata for a bulk delete conversations operation.

Fields
create_time	Timestamp The time the operation was created.
end_time	Timestamp The time the operation finished running.
request	BulkDeleteConversationsRequest The original request for bulk delete.
partial_errors[]	Status Partial errors during bulk delete conversations operation that might cause the operation output to be incomplete.

BulkDeleteConversationsRequest

The request to delete conversations in bulk.

Fields
parent	string Required. The parent resource to delete conversations from. Format: projects/{project}/locations/{location}
filter	string Filter used to select the subset of conversations to delete.
max_delete_count	int32 Maximum number of conversations to delete.
force	bool If set to true, all of this conversation's analyses will also be deleted. Otherwise, the request will only succeed if the conversation has no analyses.

BulkDeleteConversationsResponse

This type has no fields.

The response for a bulk delete conversations operation.

BulkDownloadFeedbackLabelsMetadata

Metadata for the BulkDownloadFeedbackLabel endpoint.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	BulkDownloadFeedbackLabelsRequest Output only. The original request for download.
partial_errors[]	Status Partial errors during ingest operation that might cause the operation output to be incomplete.
download_stats	DownloadStats Output only. Statistics for BulkDownloadFeedbackLabels operation.

DownloadStats

Statistics for BulkDownloadFeedbackLabels operation.

Fields
processed_object_count	int32 The number of objects processed during the download operation.
successful_download_count	int32 The number of new feedback labels downloaded during this operation. Different from "processed" because some labels might not be downloaded because an error.
total_files_written	int32 Total number of files written to the provided Cloud Storage bucket.
file_names[]	string Output only. Full name of the files written to Cloud storage.

BulkDownloadFeedbackLabelsRequest

Request for the BulkDownloadFeedbackLabel endpoint.

Fields
parent	string Required. The parent resource for new feedback labels.
filter	string Optional. A filter to reduce results to a specific subset. Supports disjunctions (OR) and conjunctions (AND). Supported fields: issue_model_id qa_question_id qa_scorecard_id min_create_time max_create_time min_update_time max_update_time feedback_label_type: QUALITY_AI, TOPIC_MODELING
max_download_count	int32 Optional. Limits the maximum number of feedback labels that will be downloaded. The first N feedback labels will be downloaded.
feedback_label_type	FeedbackLabelType Optional. The type of feedback labels that will be downloaded.
conversation_filter	string Optional. Filter parent conversations to download feedback labels for. When specified, the feedback labels will be downloaded for the conversations that match the filter. If template_qa_scorecard_id is set, all the conversations that match the filter will be paired with the questions under the scorecard for labeling.
template_qa_scorecard_id[]	string Optional. If set, a template for labeling conversations and scorecard questions will be created from the conversation_filter and the questions under the scorecard(s). The feedback label filter will be ignored.
Union field destination. Configuration for an external data store to which the feedback labels will be written to. destination can be only one of the following:
gcs_destination	GcsDestination A cloud storage bucket destination.

FeedbackLabelType

Possible feedback label types that will be downloaded.

Enums
FEEDBACK_LABEL_TYPE_UNSPECIFIED	Unspecified format
QUALITY_AI	Downloaded file will contain all Quality AI labels from the latest scorecard revision.
TOPIC_MODELING	Downloaded file will contain only Topic Modeling labels.

GcsDestination

Google Cloud Storage Object details to write the feedback labels to.

Fields
format	Format Required. File format in which the labels will be exported.
object_uri	string Required. The Google Cloud Storage URI to write the feedback labels to. The file name will be used as a prefix for the files written to the bucket if the output needs to be split across multiple files, otherwise it will be used as is. The file extension will be appended to the file name based on the format selected. E.g. gs://bucket_name/object_uri_prefix
add_whitespace	bool Optional. Add whitespace to the JSON file. Makes easier to read, but increases file size. Only applicable for JSON format.
always_print_empty_fields	bool Optional. Always print fields with no presence. This is useful for printing fields that are not set, like implicit 0 value or empty lists/maps. Only applicable for JSON format.
records_per_file_count	int64 Optional. The number of records per file. Applicable for either format.

Format

All permissible file formats. See records_per_file_count to override the default number of records per file.

Enums
FORMAT_UNSPECIFIED	Unspecified format.
CSV	CSV format. 1,000 labels are stored per CSV file by default.
JSON	JSON format. 1 label stored per JSON file by default.

BulkDownloadFeedbackLabelsResponse

This type has no fields.

Response for the BulkDownloadFeedbackLabel endpoint.

BulkUploadFeedbackLabelsMetadata

Metadata for the Bulk Upload Feedback Labels API.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	BulkUploadFeedbackLabelsRequest Output only. The original request for ingest.
partial_errors[]	Status Partial errors during ingest operation that might cause the operation output to be incomplete.
upload_stats	UploadStats Output only. Statistics for BulkUploadFeedbackLabels operation.

UploadStats

Statistics for BulkUploadFeedbackLabels operation.

Fields
processed_object_count	int32 The number of objects processed during the upload operation.
failed_validation_count	int32 The number of objects skipped because of failed validation
successful_upload_count	int32 The number of new feedback labels added during this ingest operation.

BulkUploadFeedbackLabelsRequest

The request for bulk uploading feedback labels.

Fields
parent	string Required. The parent resource for new feedback labels.
validate_only	bool Optional. If set, upload will not happen and the labels will be validated. If not set, then default behavior will be to upload the labels after validation is complete.
Union field source. Configuration for an external data store containing objects that will be converted to FeedbackLabels. source can be only one of the following:
gcs_source	GcsSource A cloud storage bucket source.

GcsSource

Google Cloud Storage Object details to get the feedback label file from.

Fields
format	Format Required. File format which will be ingested.
object_uri	string Required. The Google Cloud Storage URI of the file to import. Format: gs://bucket_name/object_name

Format

All permissible file formats.

Enums
FORMAT_UNSPECIFIED	Unspecified format.
CSV	CSV format.
JSON	JSON format.

BulkUploadFeedbackLabelsResponse

This type has no fields.

Response for the Bulk Upload Feedback Labels API.

CalculateIssueModelStatsRequest

Request to get statistics of an issue model.

Fields
issue_model	string Required. The resource name of the issue model to query against.

CalculateIssueModelStatsResponse

Response of querying an issue model's statistics.

Fields
current_stats	IssueModelLabelStats The latest label statistics for the queried issue model. Includes results on both training data and data labeled after deployment.

CalculateStatsRequest

The request for calculating conversation statistics.

Fields
location	string Required. The location of the conversations.
filter	string A filter to reduce results to a specific subset. This field is useful for getting statistics about conversations with specific properties.

CalculateStatsResponse

The response for calculating conversation statistics.

Fields
average_duration	Duration The average duration of all conversations. The average is calculated using only conversations that have a time duration.
average_turn_count	int32 The average number of turns per conversation.
conversation_count	int32 The total number of conversations.
smart_highlighter_matches	map<string, int32> A map associating each smart highlighter display name with its respective number of matches in the set of conversations.
custom_highlighter_matches	map<string, int32> A map associating each custom highlighter resource name with its respective number of matches in the set of conversations.
issue_matches (deprecated)	map<string, int32> This item is deprecated! A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID> Deprecated, use issue_matches_stats field instead.
issue_matches_stats	map<string, IssueStats> A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>
conversation_count_time_series	TimeSeries A time series representing the count of conversations created over time that match that requested filter criteria.

TimeSeries

A time series representing conversations over time.

Fields
interval_duration	Duration The duration of each interval.
points[]	Interval An ordered list of intervals from earliest to latest, where each interval represents the number of conversations that transpired during the time window.

Interval

A single interval in a time series.

Fields
start_time	Timestamp The start time of this interval.
conversation_count	int32 The number of conversations created in this interval.

CallAnnotation

A piece of metadata that applies to a window of a call.

Fields
channel_tag	int32 The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
annotation_start_boundary	AnnotationBoundary The boundary in the conversation where the annotation starts, inclusive.
annotation_end_boundary	AnnotationBoundary The boundary in the conversation where the annotation ends, inclusive.
Union field data. The data in the annotation. data can be only one of the following:
interruption_data	InterruptionData Data specifying an interruption.
sentiment_data	SentimentData Data specifying sentiment.
silence_data	SilenceData Data specifying silence.
hold_data	HoldData Data specifying a hold.
entity_mention_data	EntityMentionData Data specifying an entity mention.
intent_match_data	IntentMatchData Data specifying an intent match.
phrase_match_data	PhraseMatchData Data specifying a phrase match.
issue_match_data	IssueMatchData Data specifying an issue match.

Conversation

The conversation resource.

Fields
name	string Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
data_source	ConversationDataSource The source of the audio and transcription for the conversation.
create_time	Timestamp Output only. The time at which the conversation was created.
update_time	Timestamp Output only. The most recent time at which the conversation was updated.
start_time	Timestamp The time at which the conversation started.
language_code	string A user-specified language code for the conversation.
agent_id	string An opaque, user-specified string representing the human agent who handled the conversation.
labels	map<string, string> A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
quality_metadata	QualityMetadata Conversation metadata related to quality management.
metadata_json	string Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.
transcript	Transcript Output only. The conversation transcript.
medium	Medium Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
duration	Duration Output only. The duration of the conversation.
turn_count	int32 Output only. The number of turns in the conversation.
latest_analysis	Analysis Output only. The conversation's latest analysis, if one exists.
latest_summary	ConversationSummarizationSuggestionData Output only. Latest summary of the conversation.
runtime_annotations[]	RuntimeAnnotation Output only. The annotations that were generated during the customer and agent interaction.
dialogflow_intents	map<string, DialogflowIntent> Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
obfuscated_user_id	string Obfuscated user ID which the customer sent to us.
Union field metadata. Metadata that applies to the conversation. metadata can be only one of the following:
call_metadata	CallMetadata Call-specific metadata.
Union field expiration. A time to live expiration setting, can be either a specified timestamp or a duration from the time that the conversation creation request was received. Conversations with an expiration set will be removed up to 24 hours after the specified time. expiration can be only one of the following:
expire_time	Timestamp The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
ttl	Duration Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

CallMetadata

Call-specific metadata.

Fields
customer_channel	int32 The audio channel that contains the customer.
agent_channel	int32 The audio channel that contains the agent.

Medium

Possible media for the conversation.

Enums
MEDIUM_UNSPECIFIED	Default value, if unspecified will default to PHONE_CALL.
PHONE_CALL	The format for conversations that took place over the phone.
CHAT	The format for conversations that took place over chat.

QualityMetadata

Conversation metadata related to quality management.

Fields
customer_satisfaction_rating	int32 An arbitrary integer value indicating the customer's satisfaction rating.
wait_duration	Duration The amount of time the customer waited to connect with an agent.
menu_path	string An arbitrary string value specifying the menu path the customer took.
agent_info[]	AgentInfo Information about agents involved in the call.

AgentInfo

Information about an agent involved in the conversation.

Fields
agent_id	string A user-specified string representing the agent.
display_name	string The agent's name.
team	string A user-specified string representing the agent's team.
disposition_code	string A user-provided string indicating the outcome of the agent's segment of the call.

Transcript

A message representing the transcript of a conversation.

Fields
transcript_segments[]	TranscriptSegment A list of sequential transcript segments that comprise the conversation.

TranscriptSegment

A segment of a full transcript.

Fields
message_time	Timestamp The time that the message occurred, if provided.
text	string The text of this segment.
confidence	float A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.
words[]	WordInfo A list of the word-specific information for each word in the segment.
language_code	string The language code of this segment as a BCP-47 language tag. Example: "en-US".
channel_tag	int32 For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.
segment_participant	ConversationParticipant The participant of this segment.
dialogflow_segment_metadata	DialogflowSegmentMetadata CCAI metadata relating to the current transcript segment.
sentiment	SentimentData The sentiment for this transcript segment.

DialogflowSegmentMetadata

Metadata from Dialogflow relating to the current transcript segment.

Fields
smart_reply_allowlist_covered	bool Whether the transcript segment was covered under the configured smart reply allowlist in Agent Assist.

WordInfo

Word-level info for words in a transcript.

Fields
start_offset	Duration Time offset of the start of this word relative to the beginning of the total conversation.
end_offset	Duration Time offset of the end of this word relative to the beginning of the total conversation.
word	string The word itself. Includes punctuation marks that surround the word.
confidence	float A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.

ConversationDataSource

The conversation source, which is a combination of transcript and audio.

Fields
Union field source. The source of the conversation. source can be only one of the following:
gcs_source	GcsSource A Cloud Storage location specification for the audio and transcript.
dialogflow_source	DialogflowSource The source when the conversation comes from Dialogflow.

ConversationLevelSentiment

One channel of conversation-level sentiment data.

Fields
channel_tag	int32 The channel of the audio that the data applies to.
sentiment_data	SentimentData Data specifying sentiment.

ConversationLevelSilence

Conversation-level silence data.

Fields
silence_duration	Duration Amount of time calculated to be in silence.
silence_percentage	float Percentage of the total conversation spent in silence.

ConversationParticipant

The call participant speaking for a given utterance.

Fields
dialogflow_participant (deprecated)	string This item is deprecated! Deprecated. Use dialogflow_participant_name instead. The name of the Dialogflow participant. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
obfuscated_external_user_id	string Obfuscated user ID from Dialogflow.
role	Role The role of the participant.
Union field participant. participant can be only one of the following:
dialogflow_participant_name	string The name of the participant provided by Dialogflow. Format: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
user_id	string A user-specified ID representing the participant.

Role

The role of the participant.

Enums
ROLE_UNSPECIFIED	Participant's role is not set.
HUMAN_AGENT	Participant is a human agent.
AUTOMATED_AGENT	Participant is an automated agent.
END_USER	Participant is an end user who conversed with the contact center.
ANY_AGENT	Participant is either a human or automated agent.

ConversationSummarizationSuggestionData

Conversation summarization suggestion data.

Fields
text	string The summarization content that is concatenated into one string.
text_sections	map<string, string> The summarization content that is divided into sections. The key is the section's name and the value is the section's content. There is no specific format for the key or value.
confidence	float The confidence score of the summarization.
metadata	map<string, string> A map that contains metadata about the summarization and the document from which it originates.
answer_record	string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
conversation_model	string The name of the model that generates this summary. Format: projects/{project}/locations/{location}/conversationModels/{conversation_model}

ConversationView

Represents the options for viewing a conversation.

Enums
CONVERSATION_VIEW_UNSPECIFIED	The conversation view is not specified. Defaults to FULL in GetConversationRequest. Defaults to BASIC in ListConversationsRequest.
FULL	Populates all fields in the conversation.
BASIC	Populates all fields in the conversation except the transcript.

CreateAnalysisOperationMetadata

Metadata for a create analysis operation.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
conversation	string Output only. The Conversation that this Analysis Operation belongs to.
annotator_selector	AnnotatorSelector Output only. The annotator selector used for the analysis (if any).

CreateAnalysisRequest

The request to create an analysis.

Fields
parent	string Required. The parent resource of the analysis.
analysis	Analysis Required. The analysis to create.

CreateAnalysisRuleRequest

The request to create a analysis rule. analysis_rule_id will be generated by the server.

Fields
parent	string Required. The parent resource of the analysis rule. Required. The location to create a analysis rule for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID>
analysis_rule	AnalysisRule Required. The analysis rule resource to create.

CreateConversationRequest

Request to create a conversation.

Fields
parent	string Required. The parent resource of the conversation.
conversation	Conversation Required. The conversation resource to create.
conversation_id	string A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-

CreateFeedbackLabelRequest

The request for creating a feedback label.

Fields
parent	string Required. The parent resource of the feedback label.
feedback_label_id	string Optional. The ID of the feedback label to create. If one is not specified it will be generated by the server.
feedback_label	FeedbackLabel Required. The feedback label to create.

CreateIssueModelMetadata

Metadata for creating an issue model.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	CreateIssueModelRequest The original request for creation.

CreateIssueModelRequest

The request to create an issue model.

Fields
parent	string Required. The parent resource of the issue model.
issue_model	IssueModel Required. The issue model to create.

CreatePhraseMatcherRequest

Request to create a phrase matcher.

Fields
parent	string Required. The parent resource of the phrase matcher. Required. The location to create a phrase matcher for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID>
phrase_matcher	PhraseMatcher Required. The phrase matcher resource to create.

CreateQaQuestionRequest

The request for creating a QaQuestion.

Fields
parent	string Required. The parent resource of the QaQuestion.
qa_question	QaQuestion Required. The QaQuestion to create.
qa_question_id	string Optional. A unique ID for the new question. This ID will become the final component of the question's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-.

CreateQaScorecardRequest

The request for creating a QaScorecard.

Fields
parent	string Required. The parent resource of the QaScorecard.
qa_scorecard	QaScorecard Required. The QaScorecard to create.
qa_scorecard_id	string Optional. A unique ID for the new QaScorecard. This ID will become the final component of the QaScorecard's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-.

CreateQaScorecardRevisionRequest

The request for creating a QaScorecardRevision.

Fields
parent	string Required. The parent resource of the QaScorecardRevision.
qa_scorecard_revision	QaScorecardRevision Required. The QaScorecardRevision to create.
qa_scorecard_revision_id	string Optional. A unique ID for the new QaScorecardRevision. This ID will become the final component of the QaScorecardRevision's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-.

CreateViewRequest

The request to create a view.

Fields
parent	string Required. The parent resource of the view. Required. The location to create a view for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID>
view	View Required. The view resource to create.

DatasetValidationWarning

Enum for the different types of issues a tuning dataset can have. These warnings are currentlyraised when trying to validate a dataset for tuning a scorecard.

Enums
DATASET_VALIDATION_WARNING_UNSPECIFIED	Unspecified data validation warning.
TOO_MANY_INVALID_FEEDBACK_LABELS	A non-trivial percentage of the feedback labels are invalid.
INSUFFICIENT_FEEDBACK_LABELS	The quantity of valid feedback labels provided is less than the recommended minimum.
INSUFFICIENT_FEEDBACK_LABELS_PER_ANSWER	One or more of the answers have less than the recommended minimum of feedback labels.
ALL_FEEDBACK_LABELS_HAVE_THE_SAME_ANSWER	All the labels in the dataset come from a single answer choice.

DeleteAnalysisRequest

The request to delete an analysis.

Fields
name	string Required. The name of the analysis to delete.

DeleteAnalysisRuleRequest

The request to delete a analysis rule.

Fields
name	string Required. The name of the analysis rule to delete.

DeleteConversationRequest

The request to delete a conversation.

Fields
name	string Required. The name of the conversation to delete.
force	bool If set to true, all of this conversation's analyses will also be deleted. Otherwise, the request will only succeed if the conversation has no analyses.

DeleteFeedbackLabelRequest

The request for deleting a feedback label.

Fields
name	string Required. The name of the feedback label to delete.

DeleteIssueModelMetadata

Metadata for deleting an issue model.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	DeleteIssueModelRequest The original request for deletion.

DeleteIssueModelRequest

The request to delete an issue model.

Fields
name	string Required. The name of the issue model to delete.

DeleteIssueRequest

The request to delete an issue.

Fields
name	string Required. The name of the issue to delete.

DeletePhraseMatcherRequest

The request to delete a phrase matcher.

Fields
name	string Required. The name of the phrase matcher to delete.

DeleteQaQuestionRequest

The request for deleting a QaQuestion.

Fields
name	string Required. The name of the QaQuestion to delete.

DeleteQaScorecardRequest

The request for deleting a QaScorecard.

Fields
name	string Required. The name of the QaScorecard to delete.
force	bool Optional. If set to true, all of this QaScorecard's child resources will also be deleted. Otherwise, the request will only succeed if it has none.

DeleteQaScorecardRevisionRequest

The request to delete a QaScorecardRevision.

Fields
name	string Required. The name of the QaScorecardRevision to delete.
force	bool Optional. If set to true, all of this QaScorecardRevision's child resources will also be deleted. Otherwise, the request will only succeed if it has none.

DeleteViewRequest

The request to delete a view.

Fields
name	string Required. The name of the view to delete.

DeployIssueModelMetadata

Metadata for deploying an issue model.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	DeployIssueModelRequest The original request for deployment.

DeployIssueModelRequest

The request to deploy an issue model.

Fields
name	string Required. The issue model to deploy.

DeployIssueModelResponse

This type has no fields.

The response to deploy an issue model.

DeployQaScorecardRevisionRequest

The request to deploy a QaScorecardRevision

Fields
name	string Required. The name of the QaScorecardRevision to deploy.

DialogflowIntent

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

Fields
display_name	string The human-readable name of the intent.

DialogflowInteractionData

Dialogflow interaction data.

Fields
dialogflow_intent_id	string The Dialogflow intent resource path. Format: projects/{project}/agent/{agent}/intents/{intent}
confidence	float The confidence of the match ranging from 0.0 (completely uncertain) to 1.0 (completely certain).

DialogflowSource

A Dialogflow source of conversation data.

Fields
dialogflow_conversation	string Output only. The name of the Dialogflow conversation that this conversation resource is derived from. Format: projects/{project}/locations/{location}/conversations/{conversation}
audio_uri	string Cloud Storage URI that points to a file that contains the conversation audio.

Dimension

A dimension determines the grouping key for the query. In SQL terms, these would be part of both the "SELECT" and "GROUP BY" clauses.

Fields
dimension_key	DimensionKey The key of the dimension.
Union field dimension_metadata. Output-only metadata about the dimension. dimension_metadata can be only one of the following:
issue_dimension_metadata	IssueDimensionMetadata Output only. Metadata about the issue dimension.
agent_dimension_metadata	AgentDimensionMetadata Output only. Metadata about the agent dimension.
qa_question_dimension_metadata	QaQuestionDimensionMetadata Output only. Metadata about the QA question dimension.
qa_question_answer_dimension_metadata	QaQuestionAnswerDimensionMetadata Output only. Metadata about the QA question-answer dimension.

AgentDimensionMetadata

Metadata about the agent dimension.

Fields
agent_id	string Optional. A user-specified string representing the agent.
agent_display_name	string Optional. The agent's name
agent_team	string Optional. A user-specified string representing the agent's team.

DimensionKey

The key of the dimension.

Enums
DIMENSION_KEY_UNSPECIFIED	The key of the dimension is unspecified.
ISSUE	The dimension is keyed by issues.
AGENT	The dimension is keyed by agents.
AGENT_TEAM	The dimension is keyed by agent teams.
QA_QUESTION_ID	The dimension is keyed by QaQuestionIds. Note that: We only group by the QuestionId and not the revision-id of the scorecard this question is a part of. This allows for showing stats for the same question across different scorecard revisions.
QA_QUESTION_ANSWER_VALUE	The dimension is keyed by QaQuestionIds-Answer value pairs. Note that: We only group by the QuestionId and not the revision-id of the scorecard this question is a part of. This allows for showing distribution of answers per question across different scorecard revisions.
CONVERSATION_PROFILE_ID	The dimension is keyed by the conversation profile ID.

IssueDimensionMetadata

Metadata about the issue dimension.

Fields
issue_id	string The issue ID.
issue_display_name	string The issue display name.
issue_model_id	string The parent issue model ID.

QaQuestionAnswerDimensionMetadata

Metadata about the QA question-answer dimension. This is useful for showing the answer distribution for questions for a given scorecard.

Fields
qa_scorecard_id	string Optional. The QA scorecard ID.
qa_question_id	string Optional. The QA question ID.
question_body	string Optional. The full body of the question.
answer_value	string Optional. The full body of the question.

QaQuestionDimensionMetadata

Metadata about the QA question dimension.

Fields
qa_scorecard_id	string Optional. The QA scorecard ID.
qa_question_id	string Optional. The QA question ID.
question_body	string Optional. The full body of the question.

EncryptionSpec

A customer-managed encryption key specification that can be applied to all created resources (e.g. Conversation).

Fields
name	string Immutable. The resource name of the encryption key specification resource. Format: projects/{project}/locations/{location}/encryptionSpec
kms_key	string Required. The name of customer-managed encryption key that is used to secure a resource and its sub-resources. If empty, the resource is secured by our default encryption key. Only the key in the same location as this resource is allowed to be used for encryption. Format: projects/{project}/locations/{location}/keyRings/{keyRing}/cryptoKeys/{key}

Entity

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

Fields
display_name	string The representative name for the entity.
type	Type The entity type.
metadata	map<string, string> Metadata associated with the entity. For most entity types, the metadata is a Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid), if they are available. For the metadata associated with other entity types, see the Type table below.
salience	float The salience score associated with the entity in the [0, 1.0] range. The salience score for an entity provides information about the importance or centrality of that entity to the entire document text. Scores closer to 0 are less salient, while scores closer to 1.0 are highly salient.
sentiment	SentimentData The aggregate sentiment expressed for this entity in the conversation.

Type

The type of the entity. For most entity types, the associated metadata is a Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid). The table below lists the associated fields for entities that have different metadata.

Enums
TYPE_UNSPECIFIED	Unspecified.
PERSON	Person.
LOCATION	Location.
ORGANIZATION	Organization.
EVENT	Event.
WORK_OF_ART	Artwork.
CONSUMER_GOOD	Consumer product.
OTHER	Other types of entities.
PHONE_NUMBER	Phone number. The metadata lists the phone number (formatted according to local convention), plus whichever additional elements appear in the text: number - The actual number, broken down into sections according to local convention. national_prefix - Country code, if detected. area_code - Region or area code, if detected. extension - Phone extension (to be dialed after connection), if detected.
ADDRESS	Address. The metadata identifies the street number and locality plus whichever additional elements appear in the text: street_number - Street number. locality - City or town. street_name - Street/route name, if detected. postal_code - Postal code, if detected. country - Country, if detected. broad_region - Administrative area, such as the state, if detected. narrow_region - Smaller administrative area, such as county, if detected. sublocality - Used in Asian addresses to demark a district within a city, if detected.
DATE	Date. The metadata identifies the components of the date: year - Four digit year, if detected. month - Two digit month number, if detected. day - Two digit day number, if detected.
NUMBER	Number. The metadata is the number itself.
PRICE	Price. The metadata identifies the value and currency.

EntityMentionData

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

Fields
entity_unique_id	string The key of this entity in conversation entities. Can be used to retrieve the exact Entity this mention is attached to.
type	MentionType The type of the entity mention.
sentiment	SentimentData Sentiment expressed for this mention of the entity.

MentionType

The supported types of mentions.

Enums
MENTION_TYPE_UNSPECIFIED	Unspecified.
PROPER	Proper noun.
COMMON	Common noun (or noun compound).

ExactMatchConfig

Exact match configuration.

Fields
case_sensitive	bool Whether to consider case sensitivity when performing an exact match.

ExportInsightsDataMetadata

Metadata for an export insights operation.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	ExportInsightsDataRequest The original request for export.
partial_errors[]	Status Partial errors during export operation that might cause the operation output to be incomplete.

ExportInsightsDataRequest

The request to export insights.

Fields
parent	string Required. The parent resource to export data from.
filter	string A filter to reduce results to a specific subset. Useful for exporting conversations with specific properties.
kms_key	string A fully qualified KMS key name for BigQuery tables protected by CMEK. Format: projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/cryptoKeyVersions/{version}
write_disposition	WriteDisposition Options for what to do if the destination table already exists.
Union field destination. Exporter destination. destination can be only one of the following:
big_query_destination	BigQueryDestination Specified if sink is a BigQuery table.

BigQueryDestination

A BigQuery Table Reference.

Fields
project_id	string A project ID or number. If specified, then export will attempt to write data to this project instead of the resource project. Otherwise, the resource project will be used.
dataset	string Required. The name of the BigQuery dataset that the snapshot result should be exported to. If this dataset does not exist, the export call returns an INVALID_ARGUMENT error.
table	string The BigQuery table name to which the insights data should be written. If this table does not exist, the export call returns an INVALID_ARGUMENT error.

WriteDisposition

Specifies the action that occurs if the destination table already exists.

Enums
WRITE_DISPOSITION_UNSPECIFIED	Write disposition is not specified. Defaults to WRITE_TRUNCATE.
WRITE_TRUNCATE	If the table already exists, BigQuery will overwrite the table data and use the schema from the load.
WRITE_APPEND	If the table already exists, BigQuery will append data to the table.

ExportInsightsDataResponse

This type has no fields.

Response for an export insights operation.

ExportIssueModelMetadata

Metadata used for export issue model.

Fields
create_time	Timestamp The time the operation was created.
end_time	Timestamp The time the operation finished running.
request	ExportIssueModelRequest The original export request.

ExportIssueModelRequest

Request to export an issue model.

Fields
name	string Required. The issue model to export.
Union field Destination. Destination can be only one of the following:
gcs_destination	GcsDestination Google Cloud Storage URI to export the issue model to.

GcsDestination

Google Cloud Storage Object URI to save the issue model to.

Fields
object_uri	string Required. Format: gs://<bucket-name>/<object-name>

ExportIssueModelResponse

This type has no fields.

Response from export issue model

FaqAnswerData

Agent Assist frequently-asked-question answer data.

Fields
answer	string The piece of text from the source knowledge base document.
confidence_score	float The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
question	string The corresponding FAQ question.
metadata	map<string, string> Map that contains metadata about the FAQ answer and the document that it originates from.
query_record	string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
source	string The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.

FeedbackLabel

Represents a conversation, resource, and label provided by the user.

Fields
name	string Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
labeled_resource	string Resource name of the resource to be labeled.
create_time	Timestamp Output only. Create time of the label.
update_time	Timestamp Output only. Update time of the label.
Union field label_type. Label type. label_type can be only one of the following:
label	string String label.
qa_answer_label	AnswerValue QaAnswer label.

GcsSource

A Cloud Storage source of conversation data.

Fields
audio_uri	string Cloud Storage URI that points to a file that contains the conversation audio.
transcript_uri	string Immutable. Cloud Storage URI that points to a file that contains the conversation transcript.

GetAnalysisRequest

The request to get an analysis.

Fields
name	string Required. The name of the analysis to get.

GetAnalysisRuleRequest

The request for getting a analysis rule.

Fields
name	string Required. The name of the AnalysisRule to get.

GetConversationRequest

The request to get a conversation.

Fields
name	string Required. The name of the conversation to get.
view	ConversationView The level of details of the conversation. Default is FULL.

GetEncryptionSpecRequest

The request to get location-level encryption specification.

Fields
name	string Required. The name of the encryption spec resource to get.

GetFeedbackLabelRequest

The request for getting a feedback label.

Fields
name	string Required. The name of the feedback label to get.

GetIssueModelRequest

The request to get an issue model.

Fields
name	string Required. The name of the issue model to get.

GetIssueRequest

The request to get an issue.

Fields
name	string Required. The name of the issue to get.

GetPhraseMatcherRequest

The request to get a a phrase matcher.

Fields
name	string Required. The name of the phrase matcher to get.

GetQaQuestionRequest

The request for a QaQuestion.

Fields
name	string Required. The name of the QaQuestion to get.

GetQaScorecardRequest

The request for a QaScorecard. By default, returns the latest revision.

Fields
name	string Required. The name of the QaScorecard to get.

GetQaScorecardRevisionRequest

The request for a QaScorecardRevision.

Fields
name	string Required. The name of the QaScorecardRevision to get.

GetSettingsRequest

The request to get project-level settings.

Fields
name	string Required. The name of the settings resource to get.

GetViewRequest

The request to get a view.

Fields
name	string Required. The name of the view to get.

HoldData

This type has no fields.

The data for a hold annotation.

ImportIssueModelMetadata

Metadata used for import issue model.

Fields
create_time	Timestamp The time the operation was created.
end_time	Timestamp The time the operation finished running.
request	ImportIssueModelRequest The original import request.

ImportIssueModelRequest

Request to import an issue model.

Fields
parent	string Required. The parent resource of the issue model.
create_new_model	bool Optional. If set to true, will create an issue model from the imported file with randomly generated IDs for the issue model and corresponding issues. Otherwise, replaces an existing model with the same ID as the file.
Union field Source. Source can be only one of the following:
gcs_source	GcsSource Google Cloud Storage source message.

GcsSource

Google Cloud Storage Object URI to get the issue model file from.

Fields
object_uri	string Required. Format: gs://<bucket-name>/<object-name>

ImportIssueModelResponse

This type has no fields.

Response from import issue model

IngestConversationsMetadata

The metadata for an IngestConversations operation.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	IngestConversationsRequest Output only. The original request for ingest.
partial_errors[]	Status Output only. Partial errors during ingest operation that might cause the operation output to be incomplete.
ingest_conversations_stats	IngestConversationsStats Output only. Statistics for IngestConversations operation.

IngestConversationsStats

Statistics for IngestConversations operation.

Fields
processed_object_count	int32 Output only. The number of objects processed during the ingest operation.
duplicates_skipped_count	int32 Output only. The number of objects skipped because another conversation with the same transcript uri had already been ingested.
successful_ingest_count	int32 Output only. The number of new conversations added during this ingest operation.
failed_ingest_count	int32 Output only. The number of objects which were unable to be ingested due to errors. The errors are populated in the partial_errors field.

IngestConversationsRequest

The request to ingest conversations.

Fields
parent	string Required. The parent resource for new conversations.
conversation_config	ConversationConfig Configuration that applies to all conversations.
redaction_config	RedactionConfig Optional. DLP settings for transcript redaction. Optional, will default to the config specified in Settings.
speech_config	SpeechConfig Optional. Default Speech-to-Text configuration. Optional, will default to the config specified in Settings.
Union field source. Configuration for an external data store containing objects that will be converted to conversations. source can be only one of the following:
gcs_source	GcsSource A cloud storage bucket source. Note that any previously ingested objects from the source will be skipped to avoid duplication.
Union field object_config. Configuration for converting individual source objects to conversations. object_config can be only one of the following:
transcript_object_config	TranscriptObjectConfig Configuration for when source contains conversation transcripts.
sample_size	int32 Optional. If set, this fields indicates the number of objects to ingest from the Cloud Storage bucket. If empty, the entire bucket will be ingested. Unless they are first deleted, conversations produced through sampling won't be ingested by subsequent ingest requests.

ConversationConfig

Configuration that applies to all conversations.

Fields
agent_id	string Optional. An opaque, user-specified string representing a human agent who handled all conversations in the import. Note that this will be overridden if per-conversation metadata is provided through the metadata_bucket_uri.
agent_channel	int32 Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.
customer_channel	int32 Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.

GcsSource

Configuration for Cloud Storage bucket sources.

Fields
bucket_uri	string Required. The Cloud Storage bucket containing source objects.
bucket_object_type	BucketObjectType Optional. Specifies the type of the objects in bucket_uri.
custom_metadata_keys[]	string Optional. Custom keys to extract as conversation labels from metadata files in metadata_bucket_uri. Keys not included in this field will be ignored. Note that there is a limit of 20 labels per conversation.
metadata_bucket_uri	string Optional. The Cloud Storage path to the conversation metadata. Note that: [1] Metadata files are expected to be in JSON format. [2] Metadata and source files (transcripts or audio) must be in separate buckets. [3] A source file and its corresponding metadata file must share the same name to be properly ingested, E.g. gs://bucket/audio/conversation1.mp3 and gs://bucket/metadata/conversation1.json.

BucketObjectType

Enums
BUCKET_OBJECT_TYPE_UNSPECIFIED	The object type is unspecified and will default to TRANSCRIPT.
TRANSCRIPT	The object is a transcript.
AUDIO	The object is an audio file.

TranscriptObjectConfig

Configuration for processing transcript objects.

Fields
medium	Medium Required. The medium transcript objects represent.

IngestConversationsResponse

This type has no fields.

The response to an IngestConversations operation.

InitializeEncryptionSpecMetadata

Metadata for initializing a location-level encryption specification.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	InitializeEncryptionSpecRequest Output only. The original request for initialization.
partial_errors[]	Status Partial errors during initializing operation that might cause the operation output to be incomplete.

InitializeEncryptionSpecRequest

The request to initialize a location-level encryption specification.

Fields
encryption_spec	EncryptionSpec Required. The encryption spec used for CMEK encryption. It is required that the kms key is in the same region as the endpoint. The same key will be used for all provisioned resources, if encryption is available. If the kms_key_name field is left empty, no encryption will be enforced.

InitializeEncryptionSpecResponse

This type has no fields.

The response to initialize a location-level encryption specification.

Intent

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

Fields
id	string The unique identifier of the intent.
display_name	string The human-readable name of the intent.

IntentMatchData

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

Fields
intent_unique_id	string The id of the matched intent. Can be used to retrieve the corresponding intent information.

InterruptionData

This type has no fields.

The data for an interruption annotation.

Issue

The issue resource.

Fields
name	string Immutable. The resource name of the issue. Format: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
display_name	string The representative name for the issue.
create_time	Timestamp Output only. The time at which this issue was created.
update_time	Timestamp Output only. The most recent time that this issue was updated.
sample_utterances[]	string Output only. Resource names of the sample representative utterances that match to this issue.
display_description	string Representative description of the issue.

IssueAssignment

Information about the issue.

Fields
issue	string Resource name of the assigned issue.
score	double Score indicating the likelihood of the issue assignment. currently bounded on [0,1].
display_name	string Immutable. Display name of the assigned issue. This field is set at time of analyis and immutable since then.

IssueMatchData

The data for an issue match annotation.

Fields
issue_assignment	IssueAssignment Information about the issue's assignment.

IssueModel

The issue model resource.

Fields
name	string Immutable. The resource name of the issue model. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
display_name	string The representative name for the issue model.
create_time	Timestamp Output only. The time at which this issue model was created.
update_time	Timestamp Output only. The most recent time at which the issue model was updated.
issue_count	int64 Output only. Number of issues in this issue model.
state	State Output only. State of the model.
input_data_config	InputDataConfig Configs for the input data that used to create the issue model.
training_stats	IssueModelLabelStats Output only. Immutable. The issue model's label statistics on its training data.
model_type	ModelType Type of the model.
language_code	string Language of the model.

InputDataConfig

Configs for the input data used to create the issue model.

Fields
medium (deprecated)	Medium This item is deprecated! Medium of conversations used in training data. This field is being deprecated. To specify the medium to be used in training a new issue model, set the medium field on filter.
training_conversations_count	int64 Output only. Number of conversations used in training. Output only.
filter	string A filter to reduce the conversations used for training the model to a specific subset.

ModelType

Type of the model.

Enums
MODEL_TYPE_UNSPECIFIED	Unspecified model type.
TYPE_V1	Type V1.
TYPE_V2	Type V2.

State

State of the model.

Enums
STATE_UNSPECIFIED	Unspecified.
UNDEPLOYED	Model is not deployed but is ready to deploy.
DEPLOYING	Model is being deployed.
DEPLOYED	Model is deployed and is ready to be used. A model can only be used in analysis if it's in this state.
UNDEPLOYING	Model is being undeployed.
DELETING	Model is being deleted.

IssueModelLabelStats

Aggregated statistics about an issue model.

Fields
analyzed_conversations_count	int64 Number of conversations the issue model has analyzed at this point in time.
unclassified_conversations_count	int64 Number of analyzed conversations for which no issue was applicable at this point in time.
issue_stats	map<string, IssueStats> Statistics on each issue. Key is the issue's resource name.

IssueStats

Aggregated statistics about an issue.

Fields
issue	string Issue resource. Format: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
labeled_conversations_count	int64 Number of conversations attached to the issue at this point in time.
display_name	string Display name of the issue.

IssueModelResult

Issue Modeling result on a conversation.

Fields
issue_model	string Issue model that generates the result. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
issues[]	IssueAssignment All the matched issues.

ListAllFeedbackLabelsRequest

The request for listing all feedback labels.

Fields
parent	string Required. The parent resource of all feedback labels per project.
page_size	int32 Optional. The maximum number of feedback labels to return in the response. A valid page size ranges from 0 to 100,000 inclusive. If the page size is zero or unspecified, a default page size of 100 will be chosen. Note that a call might return fewer results than the requested page size.
page_token	string Optional. The value returned by the last ListAllFeedbackLabelsResponse. This value indicates that this is a continuation of a prior ListAllFeedbackLabels call and that the system should return the next page of data.
filter	string Optional. A filter to reduce results to a specific subset in the entire project. Supports disjunctions (OR) and conjunctions (AND). Supported fields: issue_model_id qa_question_id min_create_time max_create_time min_update_time max_update_time feedback_label_type: QUALITY_AI, TOPIC_MODELING

ListAllFeedbackLabelsResponse

The response for listing all feedback labels.

Fields
feedback_labels[]	FeedbackLabel The feedback labels that match the request.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListAnalysesRequest

The request to list analyses.

Fields
parent	string Required. The parent resource of the analyses.
page_size	int32 The maximum number of analyses to return in the response. If this value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string The value returned by the last ListAnalysesResponse; indicates that this is a continuation of a prior ListAnalyses call and the system should return the next page of data.
filter	string A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.

ListAnalysesResponse

The response to list analyses.

Fields
analyses[]	Analysis The analyses that match the request.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListAnalysisRulesRequest

The request to list analysis rules.

Fields
parent	string Required. The parent resource of the analysis rules.
page_size	int32 Optional. The maximum number of analysis rule to return in the response. If this value is zero, the service will select a default size. A call may return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string Optional. The value returned by the last ListAnalysisRulesResponse; indicates that this is a continuation of a prior ListAnalysisRules call and the system should return the next page of data.

ListAnalysisRulesResponse

The response of listing views.

Fields
analysis_rules[]	AnalysisRule The analysis_rule that match the request.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListConversationsRequest

Request to list conversations.

Fields
parent	string Required. The parent resource of the conversation.
page_size	int32 The maximum number of conversations to return in the response. A valid page size ranges from 0 to 100,000 inclusive. If the page size is zero or unspecified, a default page size of 100 will be chosen. Note that a call might return fewer results than the requested page size.
page_token	string The value returned by the last ListConversationsResponse. This value indicates that this is a continuation of a prior ListConversations call and that the system should return the next page of data.
filter	string A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.
order_by	string Optional. The attribute by which to order conversations in the response. If empty, conversations will be ordered by descending creation time. Supported values are one of the following: create_time customer_satisfaction_rating duration latest_analysis start_time turn_count The default sort order is ascending. To specify order, append asc or desc (create_time desc). For more details, see Google AIPs Ordering.
view	ConversationView The level of details of the conversation. Default is BASIC.

ListConversationsResponse

The response of listing conversations.

Fields
conversations[]	Conversation The conversations that match the request.
next_page_token	string A token which can be sent as page_token to retrieve the next page. If this field is set, it means there is another page available. If it is not set, it means no other pages are available.

ListFeedbackLabelsRequest

The request for listing feedback labels.

Fields
parent	string Required. The parent resource of the feedback labels.
filter	string Optional. A filter to reduce results to a specific subset. Supports disjunctions (OR) and conjunctions (AND). Automatically sorts by conversation ID. To sort by all feedback labels in a project see ListAllFeedbackLabels. Supported fields: issue_model_id qa_question_id qa_scorecard_id min_create_time max_create_time min_update_time max_update_time feedback_label_type: QUALITY_AI, TOPIC_MODELING
page_size	int32 Optional. The maximum number of feedback labels to return in the response. A valid page size ranges from 0 to 100,000 inclusive. If the page size is zero or unspecified, a default page size of 100 will be chosen. Note that a call might return fewer results than the requested page size.
page_token	string Optional. The value returned by the last ListFeedbackLabelsResponse. This value indicates that this is a continuation of a prior ListFeedbackLabels call and that the system should return the next page of data.

ListFeedbackLabelsResponse

The response for listing feedback labels.

Fields
feedback_labels[]	FeedbackLabel The feedback labels that match the request.
next_page_token	string The next page token.

ListIssueModelsRequest

Request to list issue models.

Fields
parent	string Required. The parent resource of the issue model.

ListIssueModelsResponse

The response of listing issue models.

Fields
issue_models[]	IssueModel The issue models that match the request.

ListIssuesRequest

Request to list issues.

Fields
parent	string Required. The parent resource of the issue.

ListIssuesResponse

The response of listing issues.

Fields
issues[]	Issue The issues that match the request.

ListPhraseMatchersRequest

Request to list phrase matchers.

Fields
parent	string Required. The parent resource of the phrase matcher.
page_size	int32 The maximum number of phrase matchers to return in the response. If this value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string The value returned by the last ListPhraseMatchersResponse. This value indicates that this is a continuation of a prior ListPhraseMatchers call and that the system should return the next page of data.
filter	string A filter to reduce results to a specific subset. Useful for querying phrase matchers with specific properties.

ListPhraseMatchersResponse

The response of listing phrase matchers.

Fields
phrase_matchers[]	PhraseMatcher The phrase matchers that match the request.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListQaQuestionsRequest

Request to list QaQuestions.

Fields
parent	string Required. The parent resource of the questions.
page_size	int32 Optional. The maximum number of questions to return in the response. If the value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string Optional. The value returned by the last ListQaQuestionsResponse. This value indicates that this is a continuation of a prior ListQaQuestions call and that the system should return the next page of data.

ListQaQuestionsResponse

The response from a ListQaQuestions request.

Fields
qa_questions[]	QaQuestion The QaQuestions under the parent.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListQaScorecardRevisionsRequest

Request to list QaScorecardRevisions

Fields
parent	string Required. The parent resource of the scorecard revisions. To list all revisions of all scorecards, substitute the QaScorecard ID with a '-' character.
page_size	int32 Optional. The maximum number of scorecard revisions to return in the response. If the value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string Optional. The value returned by the last ListQaScorecardRevisionsResponse. This value indicates that this is a continuation of a prior ListQaScorecardRevisions call and that the system should return the next page of data.
filter	string Optional. A filter to reduce results to a specific subset. Useful for querying scorecard revisions with specific properties.

ListQaScorecardRevisionsResponse

The response from a ListQaScorecardRevisions request.

Fields
qa_scorecard_revisions[]	QaScorecardRevision The QaScorecards under the parent.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListQaScorecardsRequest

Request to list QaScorecards.

Fields
parent	string Required. The parent resource of the scorecards.
page_size	int32 Optional. The maximum number of scorecards to return in the response. If the value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string Optional. The value returned by the last ListQaScorecardsResponse. This value indicates that this is a continuation of a prior ListQaScorecards call and that the system should return the next page of data.

ListQaScorecardsResponse

The response from a ListQaScorecards request.

Fields
qa_scorecards[]	QaScorecard The QaScorecards under the parent.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

ListViewsRequest

The request to list views.

Fields
parent	string Required. The parent resource of the views.
page_size	int32 The maximum number of views to return in the response. If this value is zero, the service will select a default size. A call may return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.
page_token	string The value returned by the last ListViewsResponse; indicates that this is a continuation of a prior ListViews call and the system should return the next page of data.

ListViewsResponse

The response of listing views.

Fields
views[]	View The views that match the request.
next_page_token	string A token, which can be sent as page_token to retrieve the next page. If this field is omitted, there are no subsequent pages.

PhraseMatchData

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

Fields
phrase_matcher	string The unique identifier (the resource name) of the phrase matcher.
display_name	string The human-readable name of the phrase matcher.

PhraseMatchRule

The data for a phrase match rule.

Fields
query	string Required. The phrase to be matched.
negated	bool Specifies whether the phrase must be missing from the transcript segment or present in the transcript segment.
config	PhraseMatchRuleConfig Provides additional information about the rule that specifies how to apply the rule.

PhraseMatchRuleConfig

Configuration information of a phrase match rule.

Fields
Union field config. The configuration of the phrase match rule. config can be only one of the following:
exact_match_config	ExactMatchConfig The configuration for the exact match rule.

PhraseMatchRuleGroup

A message representing a rule in the phrase matcher.

Fields
type	PhraseMatchRuleGroupType Required. The type of this phrase match rule group.
phrase_match_rules[]	PhraseMatchRule A list of phrase match rules that are included in this group.

PhraseMatchRuleGroupType

Specifies how to combine each phrase match rule for whether there is a match.

Enums
PHRASE_MATCH_RULE_GROUP_TYPE_UNSPECIFIED	Unspecified.
ALL_OF	Must meet all phrase match rules or there is no match.
ANY_OF	If any of the phrase match rules are met, there is a match.

PhraseMatcher

The phrase matcher resource.

Fields
name	string The resource name of the phrase matcher. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
revision_id	string Output only. Immutable. The revision ID of the phrase matcher. A new revision is committed whenever the matcher is changed, except when it is activated or deactivated. A server generated random ID will be used. Example: locations/global/phraseMatchers/my-first-matcher@1234567
version_tag	string The customized version tag to use for the phrase matcher. If not specified, it will default to revision_id.
revision_create_time	Timestamp Output only. The timestamp of when the revision was created. It is also the create time when a new matcher is added.
display_name	string The human-readable name of the phrase matcher.
type	PhraseMatcherType Required. The type of this phrase matcher.
active	bool Applies the phrase matcher only when it is active.
phrase_match_rule_groups[]	PhraseMatchRuleGroup A list of phase match rule groups that are included in this matcher.
activation_update_time	Timestamp Output only. The most recent time at which the activation status was updated.
role_match	Role The role whose utterances the phrase matcher should be matched against. If the role is ROLE_UNSPECIFIED it will be matched against any utterances in the transcript.
update_time	Timestamp Output only. The most recent time at which the phrase matcher was updated.

PhraseMatcherType

Specifies how to combine each phrase match rule group to determine whether there is a match.

Enums
PHRASE_MATCHER_TYPE_UNSPECIFIED	Unspecified.
ALL_OF	Must meet all phrase match rule groups or there is no match.
ANY_OF	If any of the phrase match rule groups are met, there is a match.

QaAnswer

An answer to a QaQuestion.

Fields
qa_question	string The QaQuestion answered by this answer.
conversation	string The conversation the answer applies to.
question_body	string Question text. E.g., "Did the agent greet the customer?"
answer_value	AnswerValue The main answer value, incorporating any manual edits if they exist.
potential_score (deprecated)	double This item is deprecated! The maximum potential score of the question. If the question was answered using na_value, this field will be zero. Deprecated: Use AnswerValue.potential_score instead.
tags[]	string User-defined list of arbitrary tags. Matches the value from QaScorecard.ScorecardQuestion.tags. Used for grouping/organization and for weighting the score of each answer.
answer_sources[]	AnswerSource List of all individual answers given to the question.

AnswerSource

A question may have multiple answers from varying sources, one of which becomes the "main" answer above. AnswerSource represents each individual answer.

Fields
source_type	SourceType What created the answer.
answer_value	AnswerValue The answer value from this source.

SourceType

What created the answer.

Enums
SOURCE_TYPE_UNSPECIFIED	Source type is unspecified.
SYSTEM_GENERATED	Answer was system-generated; created during an Insights analysis.
MANUAL_EDIT	Answer was created by a human via manual edit.

AnswerValue

Message for holding the value of the answer. QaQuestion.AnswerChoice defines the possible answer values for a question.

Fields
key	string A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
Union field value. The answer value may be one of a few different types. value can be only one of the following:
str_value	string String value.
num_value	double Numerical value.
bool_value	bool Boolean value.
na_value	bool A value of "Not Applicable (N/A)".
score	double Output only. Numerical score of the answer.
potential_score	double Output only. The maximum potential score of the question.
normalized_score	double Output only. Normalized score of the questions. Calculated as score / potential_score iff potential_score != 0 else 0

QaQuestion

A single question to be scored by the Insights QA feature.

Fields
name	string Identifier. The resource name of the question. Format: projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}/revisions/{revision}/qaQuestions/{qa_question}
abbreviation	string Short, descriptive string, used in the UI where it's not practical to display the full question body. E.g., "Greeting".
create_time	Timestamp Output only. The time at which this question was created.
update_time	Timestamp Output only. The most recent time at which the question was updated.
question_body	string Question text. E.g., "Did the agent greet the customer?"
answer_instructions	string Instructions describing how to determine the answer.
answer_choices[]	AnswerChoice A list of valid answers to the question, which the LLM must choose from.
tags[]	string User-defined list of arbitrary tags for the question. Used for grouping/organization and for weighting the score of each question.
order	int32 Defines the order of the question within its parent scorecard revision.
metrics	Metrics Metrics of the underlying tuned LLM over a holdout/test set while fine tuning the underlying LLM for the given question. This field will only be populated if and only if the question is part of a scorecard revision that has been tuned.
tuning_metadata	TuningMetadata Metadata about the tuning operation for the question.This field will only be populated if and only if the question is part of a scorecard revision that has been tuned.

AnswerChoice

Message representing a possible answer to the question.

Fields
key	string A short string used as an identifier.
Union field value. The answer value may be one of a few different types. value can be only one of the following:
str_value	string String value.
num_value	double Numerical value.
bool_value	bool Boolean value.
na_value	bool A value of "Not Applicable (N/A)". If provided, this field may only be set to true. If a question receives this answer, it will be excluded from any score calculations.
score	double Numerical score of the answer, used for generating the overall score of a QaScorecardResult. If the answer uses na_value, this field is unused.

Metrics

A wrapper representing metrics calculated against a test-set on a LLM that was fine tuned for this question.

Fields
accuracy	double Output only. Accuracy of the model. Measures the percentage of correct answers the model gave on the test set.

TuningMetadata

Metadata about the tuning operation for the question. Will only be set if a scorecard containing this question has been tuned.

Fields
total_valid_label_count	int64 Total number of valid labels provided for the question at the time of tuining.
dataset_validation_warnings[]	DatasetValidationWarning A list of any applicable data validation warnings about the question's feedback labels.
tuning_error	string Error status of the tuning operation for the question. Will only be set if the tuning operation failed.

QaScorecard

A QaScorecard represents a collection of questions to be scored during analysis.

Fields
name	string Identifier. The scorecard name. Format: projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}
display_name	string The user-specified display name of the scorecard.
description	string A text description explaining the intent of the scorecard.
create_time	Timestamp Output only. The time at which this scorecard was created.
update_time	Timestamp Output only. The most recent time at which the scorecard was updated.

QaScorecardResult

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

Fields
name	string Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
qa_scorecard_revision	string The QaScorecardRevision scored by this result.
conversation	string The conversation scored by this result.
create_time	Timestamp Output only. The timestamp that the revision was created.
agent_id	string ID of the agent that handled the conversation.
qa_answers[]	QaAnswer Set of QaAnswers represented in the result.
qa_tag_results[]	QaTagResult Collection of tags and their scores.
score_sources[]	ScoreSource List of all individual score sets.
score	double The overall numerical score of the result, incorporating any manual edits if they exist.
potential_score	double The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.
normalized_score	double The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

QaTagResult

Tags and their corresponding results.

Fields
tag	string The tag the score applies to.
score	double The score the tag applies to.
potential_score	double The potential score the tag applies to.
normalized_score	double The normalized score the tag applies to.

ScoreSource

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

Fields
source_type	SourceType What created the score.
qa_tag_results[]	QaTagResult Collection of tags and their scores.
score	double The overall numerical score of the result.
potential_score	double The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.
normalized_score	double The normalized score, which is the score divided by the potential score.

SourceType

What created the score.

Enums
SOURCE_TYPE_UNSPECIFIED	Source type is unspecified.
SYSTEM_GENERATED_ONLY	Score is derived only from system-generated answers.
INCLUDES_MANUAL_EDITS	Score is derived from both system-generated answers, and includes any manual edits if they exist.

QaScorecardRevision

A revision of a QaScorecard.

Modifying published scorecard fields would invalidate existing scorecard results — the questions may have changed, or the score weighting will make existing scores impossible to understand. So changes must create a new revision, rather than modifying the existing resource.

Fields
name	string Identifier. The name of the scorecard revision. Format: projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}/revisions/{revision}
snapshot	QaScorecard The snapshot of the scorecard at the time of this revision's creation.
create_time	Timestamp Output only. The timestamp that the revision was created.
alternate_ids[]	string Output only. Alternative IDs for this revision of the scorecard, e.g., latest.
state	State Output only. State of the scorecard revision, indicating whether it's ready to be used in analysis.

State

Enum representing the set of states a scorecard revision may be in.

Enums
STATE_UNSPECIFIED	Unspecified.
EDITABLE	The scorecard revision can be edited.
TRAINING	Scorecard model training is in progress.
TRAINING_FAILED	Scorecard revision model training failed.
READY	The revision can be used in analysis.
DELETING	Scorecard is being deleted.
TRAINING_CANCELLED	Scorecard model training was explicitly cancelled by the user.

QueryMetricsMetadata

This type has no fields.

The metadata from querying metrics.

QueryMetricsRequest

The request for querying metrics.

Fields
location	string Required. The location of the data. "projects/{project}/locations/{location}"
filter	string Required. Filter to select a subset of conversations to compute the metrics. Must specify a window of the conversation create time to compute the metrics. The returned metrics will be from the range [DATE(starting create time), DATE(ending create time)).
time_granularity	TimeGranularity The time granularity of each data point in the time series. Defaults to NONE if this field is unspecified.
dimensions[]	Dimension The dimensions that determine the grouping key for the query. Defaults to no dimension if this field is unspecified. If a dimension is specified, its key must also be specified. Each dimension's key must be unique. If a time granularity is also specified, metric values in the dimension will be bucketed by this granularity. Up to one dimension is supported for now.
measure_mask	FieldMask Measures to return. Defaults to all measures if this field is unspecified. A valid mask should traverse from the measure field from the response. For example, a path from a measure mask to get the conversation count is "conversation_measure.count".

TimeGranularity

A time granularity divides the time line into discrete time periods. This is useful for defining buckets over which filtering and aggregation should be performed.

Enums
TIME_GRANULARITY_UNSPECIFIED	The time granularity is unspecified and will default to NONE.
NONE	No time granularity. The response won't contain a time series. This is the default value if no time granularity is specified.
DAILY	Data points in the time series will aggregate at a daily granularity. 1 day means [midnight to midnight).
HOURLY	Data points in the time series will aggregate at a daily granularity. 1 HOUR means [01:00 to 02:00).
PER_MINUTE	Data points in the time series will aggregate at a daily granularity. PER_MINUTE means [01:00 to 01:01).
PER_5_MINUTES	Data points in the time series will aggregate at a 1 minute granularity. PER_5_MINUTES means [01:00 to 01:05).

QueryMetricsResponse

The response for querying metrics.

Fields
location	string Required. The location of the data. "projects/{project}/locations/{location}"
update_time	Timestamp The metrics last update time.
slices[]	Slice A slice contains a total and (if the request specified a time granularity) a time series of metric values. Each slice contains a unique combination of the cardinality of dimensions from the request.
macro_average_slice	Slice The macro average slice contains aggregated averages across the selected dimension. i.e. if group_by agent is specified this field will contain the average across all agents. This field is only populated if the request specifies a Dimension.

Slice

A slice contains a total and (if the request specified a time granularity) a time series of metric values. Each slice contains a unique combination of the cardinality of dimensions from the request.

For example, if the request specifies a single ISSUE dimension and it has a cardinality of 2 (i.e. the data used to compute the metrics has 2 issues in total), the response will have 2 slices:

• Slice 1 -> dimensions=[Issue 1]
• Slice 2 -> dimensions=[Issue 2]

Fields
dimensions[]	Dimension A unique combination of dimensions that this slice represents.
total	DataPoint The total metric value. The interval of this data point is [starting create time, ending create time) from the request.
time_series	TimeSeries A time series of metric values. This is only populated if the request specifies a time granularity other than NONE.

DataPoint

A data point contains the metric values mapped to an interval.

Fields
interval	Interval The interval that this data point represents. If this is the total data point, the interval is [starting create time, ending create time) from the request. If this a data point from the time series, the interval is [time, time + time granularity from the request).
Union field measure. The measure included in this data point. measure can be only one of the following:
conversation_measure	ConversationMeasure The measure related to conversations.

ConversationMeasure

The measure related to conversations.

Fields
qa_tag_scores[]	QaTagScore Average QA normalized score for all the tags.
conversation_count	int32 The conversation count.
average_silence_percentage	float The average silence percentage.
average_duration	Duration The average duration.
average_turn_count	float The average turn count.
average_agent_sentiment_score	float The average agent's sentiment score.
average_client_sentiment_score	float The average client's sentiment score.
average_customer_satisfaction_rating	double The average customer satisfaction rating.
average_qa_normalized_score	double Average QA normalized score. Will exclude 0's in average calculation.
average_qa_question_normalized_score	double Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

QaTagScore

Average QA normalized score for the tag.

Fields
tag	string Tag name.
average_tag_normalized_score	double Average tag normalized score per tag.

TimeSeries

A time series of metric values.

Fields
data_points[]	DataPoint The data points that make up the time series .

RedactionConfig

DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint or the Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations, redaction should be performed in Dialogflow / Agent Assist.

Fields
deidentify_template	string The fully-qualified DLP deidentify template resource name. Format: projects/{project}/deidentifyTemplates/{template}
inspect_template	string The fully-qualified DLP inspect template resource name. Format: projects/{project}/locations/{location}/inspectTemplates/{template}

RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

Fields
annotation_id	string The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
create_time	Timestamp The time at which this annotation was created.
start_boundary	AnnotationBoundary The boundary in the conversation where the annotation starts, inclusive.
end_boundary	AnnotationBoundary The boundary in the conversation where the annotation ends, inclusive.
answer_feedback	AnswerFeedback The feedback that the customer has about the answer in data.
user_input	UserInput Explicit input used for generating the answer
Union field data. The data in the annotation. data can be only one of the following:
article_suggestion	ArticleSuggestionData Agent Assist Article Suggestion data.
faq_answer	FaqAnswerData Agent Assist FAQ answer data.
smart_reply	SmartReplyData Agent Assist Smart Reply data.
smart_compose_suggestion	SmartComposeSuggestionData Agent Assist Smart Compose suggestion data.
dialogflow_interaction	DialogflowInteractionData Dialogflow interaction data.
conversation_summarization_suggestion	ConversationSummarizationSuggestionData Conversation summarization suggestion data.

UserInput

Explicit input used for generating the answer

Fields
query	string Query text. Article Search uses this to store the input query used to generate the search results.
generator_name	string The resource name of associated generator. Format: projects/<Project ID>/locations/<Location ID>/generators/<Generator ID>
query_source	QuerySource Query source for the answer.

QuerySource

The source of the query.

Enums
QUERY_SOURCE_UNSPECIFIED	Unknown query source.
AGENT_QUERY	The query is from agents.
SUGGESTED_QUERY	The query is a query from previous suggestions, e.g. from a preceding SuggestKnowledgeAssist response.

SentimentData

The data for a sentiment annotation.

Fields
magnitude	float A non-negative number from 0 to infinity which represents the abolute magnitude of sentiment regardless of score.
score	float The sentiment score between -1.0 (negative) and 1.0 (positive).

Settings

The CCAI Insights project wide settings. Use these settings to configure the behavior of Insights. View these settings with getsettings and change the settings with updateSettings.

Fields
name	string Immutable. The resource name of the settings resource. Format: projects/{project}/locations/{location}/settings
create_time	Timestamp Output only. The time at which the settings was created.
update_time	Timestamp Output only. The time at which the settings were last updated.
language_code	string A language code to be applied to each transcript segment unless the segment already specifies a language code. Language code defaults to "en-US" if it is neither specified on the segment nor here.
conversation_ttl	Duration The default TTL for newly-created conversations. If a conversation has a specified expiration, that value will be used instead. Changing this value will not change the expiration of existing conversations. Conversations with no expire time persist until they are deleted.
pubsub_notification_settings	map<string, string> A map that maps a notification trigger to a Pub/Sub topic. Each time a specified trigger occurs, Insights will notify the corresponding Pub/Sub topic. Keys are notification triggers. Supported keys are: "all-triggers": Notify each time any of the supported triggers occurs. "create-analysis": Notify each time an analysis is created. "create-conversation": Notify each time a conversation is created. "export-insights-data": Notify each time an export is complete. "ingest-conversations": Notify each time an IngestConversations LRO is complete. "update-conversation": Notify each time a conversation is updated via UpdateConversation. "upload-conversation": Notify when an UploadConversation LRO is complete. Values are Pub/Sub topics. The format of each Pub/Sub topic is: projects/{project}/topics/{topic}
analysis_config	AnalysisConfig Default analysis settings.
redaction_config	RedactionConfig Default DLP redaction resources to be applied while ingesting conversations. This applies to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversations coming from CCAI Platform.
speech_config	SpeechConfig Optional. Default Speech-to-Text resources to use while ingesting audio files. Optional, CCAI Insights will create a default if not provided. This applies to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversations coming from CCAI Platform.

AnalysisConfig

Default configuration when creating Analyses in Insights.

Fields
runtime_integration_analysis_percentage	double Percentage of conversations created using Dialogflow runtime integration to analyze automatically, between [0, 100].
upload_conversation_analysis_percentage	double Percentage of conversations created using the UploadConversation endpoint to analyze automatically, between [0, 100].
annotator_selector	AnnotatorSelector To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.

SilenceData

This type has no fields.

The data for a silence annotation.

SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data.

Fields
suggestion	string The content of the suggestion.
confidence_score	double The system's confidence score that this suggestion is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata	map<string, string> Map that contains metadata about the Smart Compose suggestion and the document from which it originates.
query_record	string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}

SmartReplyData

Agent Assist Smart Reply data.

Fields
reply	string The content of the reply.
confidence_score	double The system's confidence score that this reply is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
metadata	map<string, string> Map that contains metadata about the Smart Reply and the document from which it originates.
query_record	string The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}

SpeechConfig

Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint.

Fields
speech_recognizer	string The fully-qualified Speech Recognizer resource name. Format: projects/{project_id}/locations/{location}/recognizer/{recognizer}

TuneQaScorecardRevisionMetadata

Metadata for TuneQaScorecardRevision endpoint.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	TuneQaScorecardRevisionRequest Output only. The original request.
qa_question_dataset_validation_results[]	QaQuestionDatasetValidationResult Output only. The results of data validation per question in the request.
qa_question_dataset_tuning_metrics[]	QaQuestionDatasetTuningMetrics Output only. The metrics for each QaQuestion in the TuneScorecardRevision request.
tuning_completion_ratio	double Output only. The percentage of the tuning job that has completed. Always between 0 and 1 where 0 indicates the job has not started i.e. 0% and 1 indicates the job has completed i.e. 100%.

QaQuestionDatasetTuningMetrics

Contains performance metrics for each QaQuestion in the TuneScorecardRevision request.

Fields
question	string Output only. The resource path of the question whose dataset was evaluated for tuning.
metrics	Metrics Output only. The metrics for the question's dataset.

Metrics

Performance metrics for the question's dataset calculated over the tuned model.

Fields
accuracy	double Accuracy of the question's dataset.

QaQuestionDatasetValidationResult

Contains validation results for a question in the tuning request.

Fields
question	string Output only. The resource path of the question whose dataset was evaluated for tuning.
dataset_validation_warnings[]	DatasetValidationWarning A list of any applicable data validation warnings about the question's feedback labels.
valid_feedback_labels_count	int32 The number of valid feedback labels in the question's dataset.

TuneQaScorecardRevisionRequest

Request for TuneQaScorecardRevision endpoint.

Fields
parent	string Required. The parent resource for new fine tuning job instance.
filter	string Required. Filter for selecting the feedback labels that needs to be used for training. This filter can be used to limit the feedback labels used for tuning to a feedback labels created or updated for a specific time-window etc.
validate_only	bool Optional. Run in validate only mode, no fine tuning will actually run. Data quality validations like training data distributions will run. Even when set to false, the data quality validations will still run but once the validations complete we will proceed with the fine tune, if applicable.

TuneQaScorecardRevisionResponse

This type has no fields.

Response for TuneQaScorecardRevision endpoint.

UndeployIssueModelMetadata

Metadata for undeploying an issue model.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	UndeployIssueModelRequest The original request for undeployment.

UndeployIssueModelRequest

The request to undeploy an issue model.

Fields
name	string Required. The issue model to undeploy.

UndeployIssueModelResponse

This type has no fields.

The response to undeploy an issue model.

UndeployQaScorecardRevisionRequest

The request to undeploy a QaScorecardRevision

Fields
name	string Required. The name of the QaScorecardRevision to undeploy.

UpdateAnalysisRuleRequest

The request to update a analysis rule.

Fields
analysis_rule	AnalysisRule Required. The new analysis rule.
update_mask	FieldMask Optional. The list of fields to be updated. If the update_mask is not provided, the update will be applied to all fields.

UpdateConversationRequest

The request to update a conversation.

Fields
conversation	Conversation Required. The new values for the conversation.
update_mask	FieldMask The list of fields to be updated. All possible fields can be updated by passing *, or a subset of the following updateable fields can be provided: agent_id language_code labels metadata quality_metadata call_metadata start_time expire_time or ttl data_source.gcs_source.audio_uri or data_source.dialogflow_source.audio_uri

UpdateFeedbackLabelRequest

The request for updating a feedback label.

Fields
feedback_label	FeedbackLabel Required. The feedback label to update.
update_mask	FieldMask Required. The list of fields to be updated.

UpdateIssueModelRequest

The request to update an issue model.

Fields
issue_model	IssueModel Required. The new values for the issue model.
update_mask	FieldMask The list of fields to be updated.

UpdateIssueRequest

The request to update an issue.

Fields
issue	Issue Required. The new values for the issue.
update_mask	FieldMask The list of fields to be updated.

UpdatePhraseMatcherRequest

The request to update a phrase matcher.

Fields
phrase_matcher	PhraseMatcher Required. The new values for the phrase matcher.
update_mask	FieldMask The list of fields to be updated.

UpdateQaQuestionRequest

The request for updating a QaQuestion.

Fields
qa_question	QaQuestion Required. The QaQuestion to update.
update_mask	FieldMask Required. The list of fields to be updated. All possible fields can be updated by passing *, or a subset of the following updateable fields can be provided: abbreviation answer_choices answer_instructions order question_body tags

UpdateQaScorecardRequest

The request for updating a QaScorecard.

Fields
qa_scorecard	QaScorecard Required. The QaScorecard to update.
update_mask	FieldMask Required. The list of fields to be updated. All possible fields can be updated by passing *, or a subset of the following updateable fields can be provided: description display_name

UpdateSettingsRequest

The request to update project-level settings.

Fields
settings	Settings Required. The new settings values.
update_mask	FieldMask Required. The list of fields to be updated.

UpdateViewRequest

The request to update a view.

Fields
view	View Required. The new view.
update_mask	FieldMask The list of fields to be updated.

UploadConversationMetadata

The metadata for an UploadConversation operation.

Fields
create_time	Timestamp Output only. The time the operation was created.
end_time	Timestamp Output only. The time the operation finished running.
request	UploadConversationRequest Output only. The original request.
analysis_operation	string Output only. The operation name for a successfully created analysis operation, if any.
applied_redaction_config	RedactionConfig Output only. The redaction config applied to the uploaded conversation.

UploadConversationRequest

Request to upload a conversation.

Fields
parent	string Required. The parent resource of the conversation.
conversation	Conversation Required. The conversation resource to create.
conversation_id	string Optional. A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used. This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-
redaction_config	RedactionConfig Optional. DLP settings for transcript redaction. Will default to the config specified in Settings.
speech_config	SpeechConfig Optional. Speech-to-Text configuration. Will default to the config specified in Settings.

View

The View resource.

Fields
name	string Immutable. The resource name of the view. Format: projects/{project}/locations/{location}/views/{view}
display_name	string The human-readable display name of the view.
create_time	Timestamp Output only. The time at which this view was created.
update_time	Timestamp Output only. The most recent time at which the view was updated.
value	string String with specific view properties, must be non-empty.