Avaya

Preview

This product or feature is subject to the "Pre-GA Offerings Terms" in the General Service Terms section of the Service Specific Terms. Pre-GA products and features are available "as is" and might have limited support. For more information, see the launch stage descriptions.

Note: When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas for your agent edition are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.

Dialogflow integrates with the Avaya telecommunications provider.

Setup

To create a telephony integration with this system:

1. Go to the Dialogflow ES console.
2. Select your agent.
3. Click Integrations in the left sidebar menu.
4. Enable the Avaya integration.
5. You are redirected to Avaya. Provide the configuration information requested by Avaya.
6. You are redirected back to the Dialogflow console, and the integration is now enabled for your agent.

For more information on this integration, see the Avaya documentation.

Supported countries

This integration supports phone numbers in the following countries:

Note: Some countries might have unique requirements that Avaya will guide you through.

• Argentina
• Austria
• Australia
• Bahrain
• Belgium
• Brazil
• Bulgaria
• Canada
• Chile
• China
• Colombia
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Dominican Republic
• El Salvador
• Finland
• France
• Georgia
• Germany
• Greece
• Hong Kong
• Hungary
• India
• Ireland
• Israel
• Italy
• Japan
• South Korea
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Netherlands
• New Zealand
• Norway
• Panama
• Peru
• Poland
• Portugal
• Puerto Rico
• Romania
• Singapore
• Slovakia
• Slovenia
• South Africa
• Spain
• Sweden
• Switzerland
• Turkey
• United Kingdom
• United States

Pricing and quotas

The pricing and quotas for this integration are applied as audio input and output.

Language support

If your Dialogflow agent's default language is not English, you must configure the language with Avaya's system. Avaya's InboundXML configuration has a Gather element. Set the language attribute of this element to your Dialogflow agent's default language. The list of language codes supported by Avaya is provided in the documentation for Gather.