Google Cloud Contact Center Insights V1 Client - Class ContactCenterInsightsClient (2.1.1)

Version 2.1.1

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• 2.1.1
• 2.0.1
• 1.9.5
• 1.8.0
• 1.7.1
• 1.6.2
• 1.5.0
• 1.4.1
• 1.3.0
• 1.2.1
• 1.1.0
• 1.0.3

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ContactCenterInsightsClient.

Service Description: An API that lets users analyze and explore their business conversation data.

This class provides the ability to make remote calls to the backing service through method calls that map to API methods.

Many parameters require resource names to be formatted in a particular way. To assist with these names, this class includes a format method for each type of name, and additionally a parseName method to extract the individual identifiers contained within formatted names that are returned by the API.

Namespace

Google \ Cloud \ ContactCenterInsights \ V1 \ Client

Methods

__construct

Constructor.

Parameters
Name	Description
options	array Optional. Options for configuring the service API wrapper.
↳ apiEndpoint	string The address of the API remote host. May optionally include the port, formatted as "
↳ credentials	string|array|FetchAuthTokenInterface|CredentialsWrapper The credentials to be used by the client to authorize API calls. This option accepts either a path to a credentials file, or a decoded credentials file as a PHP array. Advanced usage: In addition, this option can also accept a pre-constructed Google\Auth\FetchAuthTokenInterface object or Google\ApiCore\CredentialsWrapper object. Note that when one of these objects are provided, any settings in $credentialsConfig will be ignored.
↳ credentialsConfig	array Options used to configure credentials, including auth token caching, for the client. For a full list of supporting configuration options, see Google\ApiCore\CredentialsWrapper::build() .
↳ disableRetries	bool Determines whether or not retries defined by the client configuration should be disabled. Defaults to false.
↳ clientConfig	string|array Client method configuration, including retry settings. This option can be either a path to a JSON file, or a PHP array containing the decoded JSON data. By default this settings points to the default client config file, which is provided in the resources folder.
↳ transport	string|TransportInterface The transport used for executing network requests. May be either the string rest or grpc. Defaults to grpc if gRPC support is detected on the system. Advanced usage: Additionally, it is possible to pass in an already instantiated Google\ApiCore\Transport\TransportInterface object. Note that when this object is provided, any settings in $transportConfig, and any $apiEndpoint setting, will be ignored.
↳ transportConfig	array Configuration options that will be used to construct the transport. Options for each supported transport type should be passed in a key for that transport. For example: $transportConfig = [ 'grpc' => [...], 'rest' => [...], ]; See the Google\ApiCore\Transport\GrpcTransport::build() and Google\ApiCore\Transport\RestTransport::build() methods for the supported options.
↳ clientCertSource	callable A callable which returns the client cert as a string. This can be used to provide a certificate and private key to the transport layer for mTLS.

bulkAnalyzeConversations

Analyzes multiple conversations in a single request.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::bulkAnalyzeConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsRequest;
use Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Rpc\Status;

/**
 * @param string $formattedParent    The parent resource to create analyses in. Please see
 *                                   {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 * @param string $filter             Filter used to select the subset of conversations to analyze.
 * @param float  $analysisPercentage Percentage of selected conversation to analyze, between
 *                                   [0, 100].
 */
function bulk_analyze_conversations_sample(
    string $formattedParent,
    string $filter,
    float $analysisPercentage
): void {
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new BulkAnalyzeConversationsRequest())
        ->setParent($formattedParent)
        ->setFilter($filter)
        ->setAnalysisPercentage($analysisPercentage);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->bulkAnalyzeConversations($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var BulkAnalyzeConversationsResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');
    $filter = '[FILTER]';
    $analysisPercentage = 0.0;

    bulk_analyze_conversations_sample($formattedParent, $filter, $analysisPercentage);
}

bulkDeleteConversations

Deletes multiple conversations in a single request.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::bulkDeleteConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsRequest;
use Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource to delete conversations from.
 *                                Format:
 *                                projects/{project}/locations/{location}
 *                                Please see {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function bulk_delete_conversations_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new BulkDeleteConversationsRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->bulkDeleteConversations($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var BulkDeleteConversationsResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    bulk_delete_conversations_sample($formattedParent);
}

calculateIssueModelStats

Gets an issue model's statistics.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::calculateIssueModelStatsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsRequest;
use Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;

/**
 * @param string $formattedIssueModel The resource name of the issue model to query against. Please see
 *                                    {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function calculate_issue_model_stats_sample(string $formattedIssueModel): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new CalculateIssueModelStatsRequest())
        ->setIssueModel($formattedIssueModel);

    // Call the API and handle any network failures.
    try {
        /** @var CalculateIssueModelStatsResponse $response */
        $response = $contactCenterInsightsClient->calculateIssueModelStats($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedIssueModel = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    calculate_issue_model_stats_sample($formattedIssueModel);
}

calculateStats

Gets conversation statistics.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::calculateStatsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateStatsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\CalculateStatsResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\CalculateStatsRequest;
use Google\Cloud\ContactCenterInsights\V1\CalculateStatsResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;

/**
 * @param string $formattedLocation The location of the conversations. Please see
 *                                  {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function calculate_stats_sample(string $formattedLocation): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new CalculateStatsRequest())
        ->setLocation($formattedLocation);

    // Call the API and handle any network failures.
    try {
        /** @var CalculateStatsResponse $response */
        $response = $contactCenterInsightsClient->calculateStats($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedLocation = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    calculate_stats_sample($formattedLocation);
}

createAnalysis

Creates an analysis. The long running operation is done when the analysis has completed.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createAnalysisAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateAnalysisRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Analysis;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\CreateAnalysisRequest;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the analysis. Please see
 *                                {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function create_analysis_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $analysis = new Analysis();
    $request = (new CreateAnalysisRequest())
        ->setParent($formattedParent)
        ->setAnalysis($analysis);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->createAnalysis($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var Analysis $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    create_analysis_sample($formattedParent);
}

createConversation

Creates a conversation.

Note that this method does not support audio transcription or redaction. Use conversations.upload instead.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;
use Google\Cloud\ContactCenterInsights\V1\CreateConversationRequest;

/**
 * @param string $formattedParent The parent resource of the conversation. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function create_conversation_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $conversation = new Conversation();
    $request = (new CreateConversationRequest())
        ->setParent($formattedParent)
        ->setConversation($conversation);

    // Call the API and handle any network failures.
    try {
        /** @var Conversation $response */
        $response = $contactCenterInsightsClient->createConversation($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    create_conversation_sample($formattedParent);
}

createIssueModel

Creates an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\CreateIssueModelRequest;
use Google\Cloud\ContactCenterInsights\V1\IssueModel;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the issue model. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function create_issue_model_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $issueModel = new IssueModel();
    $request = (new CreateIssueModelRequest())
        ->setParent($formattedParent)
        ->setIssueModel($issueModel);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->createIssueModel($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var IssueModel $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    create_issue_model_sample($formattedParent);
}

createPhraseMatcher

Creates a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createPhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreatePhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\CreatePhraseMatcherRequest;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher\PhraseMatcherType;

/**
 * @param string $formattedParent   The parent resource of the phrase matcher. Required. The location
 *                                  to create a phrase matcher for. Format: `projects/<Project
 *                                  ID>/locations/<Location ID>` or `projects/<Project
 *                                  Number>/locations/<Location ID>`
 *                                  Please see {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 * @param int    $phraseMatcherType The type of this phrase matcher.
 */
function create_phrase_matcher_sample(string $formattedParent, int $phraseMatcherType): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $phraseMatcher = (new PhraseMatcher())
        ->setType($phraseMatcherType);
    $request = (new CreatePhraseMatcherRequest())
        ->setParent($formattedParent)
        ->setPhraseMatcher($phraseMatcher);

    // Call the API and handle any network failures.
    try {
        /** @var PhraseMatcher $response */
        $response = $contactCenterInsightsClient->createPhraseMatcher($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');
    $phraseMatcherType = PhraseMatcherType::PHRASE_MATCHER_TYPE_UNSPECIFIED;

    create_phrase_matcher_sample($formattedParent, $phraseMatcherType);
}

createView

Creates a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::createViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\CreateViewRequest;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * @param string $formattedParent The parent resource of the view. Required. The location to create
 *                                a view for.
 *                                Format: `projects/<Project ID>/locations/<Location ID>` or
 *                                `projects/<Project Number>/locations/<Location ID>`
 *                                Please see {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function create_view_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $view = new View();
    $request = (new CreateViewRequest())
        ->setParent($formattedParent)
        ->setView($view);

    // Call the API and handle any network failures.
    try {
        /** @var View $response */
        $response = $contactCenterInsightsClient->createView($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    create_view_sample($formattedParent);
}

deleteAnalysis

Deletes an analysis.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteAnalysisAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteAnalysisRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeleteAnalysisRequest;

/**
 * @param string $formattedName The name of the analysis to delete. Please see
 *                              {@see ContactCenterInsightsClient::analysisName()} for help formatting this field.
 */
function delete_analysis_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeleteAnalysisRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteAnalysis($request);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::analysisName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]',
        '[ANALYSIS]'
    );

    delete_analysis_sample($formattedName);
}

deleteConversation

Deletes a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeleteConversationRequest;

/**
 * @param string $formattedName The name of the conversation to delete. Please see
 *                              {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function delete_conversation_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeleteConversationRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteConversation($request);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    delete_conversation_sample($formattedName);
}

deleteIssue

Deletes an issue.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteIssueAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeleteIssueRequest;

/**
 * @param string $formattedName The name of the issue to delete. Please see
 *                              {@see ContactCenterInsightsClient::issueName()} for help formatting this field.
 */
function delete_issue_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeleteIssueRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteIssue($request);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]',
        '[ISSUE]'
    );

    delete_issue_sample($formattedName);
}

deleteIssueModel

Deletes an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeleteIssueModelRequest;
use Google\Rpc\Status;

/**
 * @param string $formattedName The name of the issue model to delete. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function delete_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeleteIssueModelRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->deleteIssueModel($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            printf('Operation completed successfully.' . PHP_EOL);
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    delete_issue_model_sample($formattedName);
}

deletePhraseMatcher

Deletes a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deletePhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeletePhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeletePhraseMatcherRequest;

/**
 * @param string $formattedName The name of the phrase matcher to delete. Please see
 *                              {@see ContactCenterInsightsClient::phraseMatcherName()} for help formatting this field.
 */
function delete_phrase_matcher_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeletePhraseMatcherRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deletePhraseMatcher($request);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::phraseMatcherName(
        '[PROJECT]',
        '[LOCATION]',
        '[PHRASE_MATCHER]'
    );

    delete_phrase_matcher_sample($formattedName);
}

deleteView

Deletes a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deleteViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeleteViewRequest;

/**
 * @param string $formattedName The name of the view to delete. Please see
 *                              {@see ContactCenterInsightsClient::viewName()} for help formatting this field.
 */
function delete_view_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeleteViewRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        $contactCenterInsightsClient->deleteView($request);
        printf('Call completed successfully.' . PHP_EOL);
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::viewName('[PROJECT]', '[LOCATION]', '[VIEW]');

    delete_view_sample($formattedName);
}

deployIssueModel

Deploys an issue model. Returns an error if a model is already deployed.

An issue model can only be used in analysis after it has been deployed.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::deployIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeployIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\DeployIssueModelRequest;
use Google\Cloud\ContactCenterInsights\V1\DeployIssueModelResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedName The issue model to deploy. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function deploy_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new DeployIssueModelRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->deployIssueModel($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var DeployIssueModelResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    deploy_issue_model_sample($formattedName);
}

exportInsightsData

Export insights data to a destination defined in the request body.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::exportInsightsDataAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataRequest;
use Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource to export data from. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function export_insights_data_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ExportInsightsDataRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->exportInsightsData($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var ExportInsightsDataResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    export_insights_data_sample($formattedParent);
}

exportIssueModel

Exports an issue model to the provided destination.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::exportIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ExportIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ExportIssueModelRequest;
use Google\Cloud\ContactCenterInsights\V1\ExportIssueModelResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedName The issue model to export. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function export_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ExportIssueModelRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->exportIssueModel($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var ExportIssueModelResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    export_issue_model_sample($formattedName);
}

getAnalysis

Gets an analysis.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getAnalysisAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetAnalysisRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Analysis

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Analysis;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\GetAnalysisRequest;

/**
 * @param string $formattedName The name of the analysis to get. Please see
 *                              {@see ContactCenterInsightsClient::analysisName()} for help formatting this field.
 */
function get_analysis_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetAnalysisRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var Analysis $response */
        $response = $contactCenterInsightsClient->getAnalysis($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::analysisName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]',
        '[ANALYSIS]'
    );

    get_analysis_sample($formattedName);
}

getConversation

Gets a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;
use Google\Cloud\ContactCenterInsights\V1\GetConversationRequest;

/**
 * @param string $formattedName The name of the conversation to get. Please see
 *                              {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function get_conversation_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetConversationRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var Conversation $response */
        $response = $contactCenterInsightsClient->getConversation($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    get_conversation_sample($formattedName);
}

getEncryptionSpec

Gets location-level encryption key specification.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getEncryptionSpecAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetEncryptionSpecRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\EncryptionSpec

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\EncryptionSpec;
use Google\Cloud\ContactCenterInsights\V1\GetEncryptionSpecRequest;

/**
 * @param string $formattedName The name of the encryption spec resource to get. Please see
 *                              {@see ContactCenterInsightsClient::encryptionSpecName()} for help formatting this field.
 */
function get_encryption_spec_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetEncryptionSpecRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var EncryptionSpec $response */
        $response = $contactCenterInsightsClient->getEncryptionSpec($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::encryptionSpecName('[PROJECT]', '[LOCATION]');

    get_encryption_spec_sample($formattedName);
}

getIssue

Gets an issue.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getIssueAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Issue

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\GetIssueRequest;
use Google\Cloud\ContactCenterInsights\V1\Issue;

/**
 * @param string $formattedName The name of the issue to get. Please see
 *                              {@see ContactCenterInsightsClient::issueName()} for help formatting this field.
 */
function get_issue_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetIssueRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var Issue $response */
        $response = $contactCenterInsightsClient->getIssue($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]',
        '[ISSUE]'
    );

    get_issue_sample($formattedName);
}

getIssueModel

Gets an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueModel

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\GetIssueModelRequest;
use Google\Cloud\ContactCenterInsights\V1\IssueModel;

/**
 * @param string $formattedName The name of the issue model to get. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function get_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetIssueModelRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var IssueModel $response */
        $response = $contactCenterInsightsClient->getIssueModel($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    get_issue_model_sample($formattedName);
}

getPhraseMatcher

Gets a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getPhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetPhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\GetPhraseMatcherRequest;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;

/**
 * @param string $formattedName The name of the phrase matcher to get. Please see
 *                              {@see ContactCenterInsightsClient::phraseMatcherName()} for help formatting this field.
 */
function get_phrase_matcher_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetPhraseMatcherRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var PhraseMatcher $response */
        $response = $contactCenterInsightsClient->getPhraseMatcher($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::phraseMatcherName(
        '[PROJECT]',
        '[LOCATION]',
        '[PHRASE_MATCHER]'
    );

    get_phrase_matcher_sample($formattedName);
}

getSettings

Gets project-level settings.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getSettingsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetSettingsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Settings

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\GetSettingsRequest;
use Google\Cloud\ContactCenterInsights\V1\Settings;

/**
 * @param string $formattedName The name of the settings resource to get. Please see
 *                              {@see ContactCenterInsightsClient::settingsName()} for help formatting this field.
 */
function get_settings_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetSettingsRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var Settings $response */
        $response = $contactCenterInsightsClient->getSettings($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::settingsName('[PROJECT]', '[LOCATION]');

    get_settings_sample($formattedName);
}

getView

Gets a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::getViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\GetViewRequest;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * @param string $formattedName The name of the view to get. Please see
 *                              {@see ContactCenterInsightsClient::viewName()} for help formatting this field.
 */
function get_view_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new GetViewRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var View $response */
        $response = $contactCenterInsightsClient->getView($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::viewName('[PROJECT]', '[LOCATION]', '[VIEW]');

    get_view_sample($formattedName);
}

importIssueModel

Imports an issue model from a Cloud Storage bucket.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::importIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ImportIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ImportIssueModelRequest;
use Google\Cloud\ContactCenterInsights\V1\ImportIssueModelResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the issue model. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function import_issue_model_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ImportIssueModelRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->importIssueModel($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var ImportIssueModelResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    import_issue_model_sample($formattedParent);
}

ingestConversations

Imports conversations and processes them according to the user's configuration.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::ingestConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\IngestConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\IngestConversationsRequest;
use Google\Cloud\ContactCenterInsights\V1\IngestConversationsResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource for new conversations. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function ingest_conversations_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new IngestConversationsRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->ingestConversations($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var IngestConversationsResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    ingest_conversations_sample($formattedParent);
}

initializeEncryptionSpec

Initializes a location-level encryption key specification. An error will be thrown if the location has resources already created before the initialization. Once the encryption specification is initialized at a location, it is immutable and all newly created resources under the location will be encrypted with the existing specification.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::initializeEncryptionSpecAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\InitializeEncryptionSpecRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\EncryptionSpec;
use Google\Cloud\ContactCenterInsights\V1\InitializeEncryptionSpecRequest;
use Google\Cloud\ContactCenterInsights\V1\InitializeEncryptionSpecResponse;
use Google\Rpc\Status;

/**
 * @param string $encryptionSpecKmsKey The name of customer-managed encryption key that is used to
 *                                     secure a resource and its sub-resources. If empty, the resource is secured
 *                                     by the default Google encryption key. Only the key in the same location as
 *                                     this resource is allowed to be used for encryption. Format:
 *                                     `projects/{project}/locations/{location}/keyRings/{keyRing}/cryptoKeys/{key}`
 */
function initialize_encryption_spec_sample(string $encryptionSpecKmsKey): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $encryptionSpec = (new EncryptionSpec())
        ->setKmsKey($encryptionSpecKmsKey);
    $request = (new InitializeEncryptionSpecRequest())
        ->setEncryptionSpec($encryptionSpec);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->initializeEncryptionSpec($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var InitializeEncryptionSpecResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $encryptionSpecKmsKey = '[KMS_KEY]';

    initialize_encryption_spec_sample($encryptionSpecKmsKey);
}

listAnalyses

Lists analyses.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listAnalysesAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListAnalysesRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\Analysis;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListAnalysesRequest;

/**
 * @param string $formattedParent The parent resource of the analyses. Please see
 *                                {@see ContactCenterInsightsClient::conversationName()} for help formatting this field.
 */
function list_analyses_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ListAnalysesRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listAnalyses($request);

        /** @var Analysis $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::conversationName(
        '[PROJECT]',
        '[LOCATION]',
        '[CONVERSATION]'
    );

    list_analyses_sample($formattedParent);
}

listConversations

Lists conversations.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listConversationsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListConversationsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;
use Google\Cloud\ContactCenterInsights\V1\ListConversationsRequest;

/**
 * @param string $formattedParent The parent resource of the conversation. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_conversations_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ListConversationsRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listConversations($request);

        /** @var Conversation $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_conversations_sample($formattedParent);
}

listIssueModels

Lists issue models.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listIssueModelsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssueModelsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ListIssueModelsResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListIssueModelsRequest;
use Google\Cloud\ContactCenterInsights\V1\ListIssueModelsResponse;

/**
 * @param string $formattedParent The parent resource of the issue model. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_issue_models_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ListIssueModelsRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var ListIssueModelsResponse $response */
        $response = $contactCenterInsightsClient->listIssueModels($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_issue_models_sample($formattedParent);
}

listIssues

Lists issues.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listIssuesAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssuesRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ListIssuesResponse

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListIssuesRequest;
use Google\Cloud\ContactCenterInsights\V1\ListIssuesResponse;

/**
 * @param string $formattedParent The parent resource of the issue. Please see
 *                                {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function list_issues_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ListIssuesRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var ListIssuesResponse $response */
        $response = $contactCenterInsightsClient->listIssues($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    list_issues_sample($formattedParent);
}

listPhraseMatchers

Lists phrase matchers.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listPhraseMatchersAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListPhraseMatchersRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListPhraseMatchersRequest;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;

/**
 * @param string $formattedParent The parent resource of the phrase matcher. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_phrase_matchers_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ListPhraseMatchersRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listPhraseMatchers($request);

        /** @var PhraseMatcher $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_phrase_matchers_sample($formattedParent);
}

listViews

Lists views.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::listViewsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListViewsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\PagedListResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\PagedListResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\ListViewsRequest;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * @param string $formattedParent The parent resource of the views. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function list_views_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new ListViewsRequest())
        ->setParent($formattedParent);

    // Call the API and handle any network failures.
    try {
        /** @var PagedListResponse $response */
        $response = $contactCenterInsightsClient->listViews($request);

        /** @var View $element */
        foreach ($response as $element) {
            printf('Element data: %s' . PHP_EOL, $element->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    list_views_sample($formattedParent);
}

undeployIssueModel

Undeploys an issue model.

An issue model can not be used in analysis after it has been undeployed.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::undeployIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelRequest;
use Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelResponse;
use Google\Rpc\Status;

/**
 * @param string $formattedName The issue model to undeploy. Please see
 *                              {@see ContactCenterInsightsClient::issueModelName()} for help formatting this field.
 */
function undeploy_issue_model_sample(string $formattedName): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $request = (new UndeployIssueModelRequest())
        ->setName($formattedName);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->undeployIssueModel($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var UndeployIssueModelResponse $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedName = ContactCenterInsightsClient::issueModelName(
        '[PROJECT]',
        '[LOCATION]',
        '[ISSUE_MODEL]'
    );

    undeploy_issue_model_sample($formattedName);
}

updateConversation

Updates a conversation.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;
use Google\Cloud\ContactCenterInsights\V1\UpdateConversationRequest;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_conversation_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $conversation = new Conversation();
    $request = (new UpdateConversationRequest())
        ->setConversation($conversation);

    // Call the API and handle any network failures.
    try {
        /** @var Conversation $response */
        $response = $contactCenterInsightsClient->updateConversation($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateIssue

Updates an issue.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateIssueAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Issue

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Issue;
use Google\Cloud\ContactCenterInsights\V1\UpdateIssueRequest;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_issue_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $issue = new Issue();
    $request = (new UpdateIssueRequest())
        ->setIssue($issue);

    // Call the API and handle any network failures.
    try {
        /** @var Issue $response */
        $response = $contactCenterInsightsClient->updateIssue($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateIssueModel

Updates an issue model.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateIssueModelAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueModelRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueModel

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\IssueModel;
use Google\Cloud\ContactCenterInsights\V1\UpdateIssueModelRequest;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_issue_model_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $issueModel = new IssueModel();
    $request = (new UpdateIssueModelRequest())
        ->setIssueModel($issueModel);

    // Call the API and handle any network failures.
    try {
        /** @var IssueModel $response */
        $response = $contactCenterInsightsClient->updateIssueModel($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updatePhraseMatcher

Updates a phrase matcher.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updatePhraseMatcherAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdatePhraseMatcherRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatcher

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher;
use Google\Cloud\ContactCenterInsights\V1\PhraseMatcher\PhraseMatcherType;
use Google\Cloud\ContactCenterInsights\V1\UpdatePhraseMatcherRequest;

/**
 * @param int $phraseMatcherType The type of this phrase matcher.
 */
function update_phrase_matcher_sample(int $phraseMatcherType): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $phraseMatcher = (new PhraseMatcher())
        ->setType($phraseMatcherType);
    $request = (new UpdatePhraseMatcherRequest())
        ->setPhraseMatcher($phraseMatcher);

    // Call the API and handle any network failures.
    try {
        /** @var PhraseMatcher $response */
        $response = $contactCenterInsightsClient->updatePhraseMatcher($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $phraseMatcherType = PhraseMatcherType::PHRASE_MATCHER_TYPE_UNSPECIFIED;

    update_phrase_matcher_sample($phraseMatcherType);
}

updateSettings

Updates project-level settings.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateSettingsAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateSettingsRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Settings

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Settings;
use Google\Cloud\ContactCenterInsights\V1\UpdateSettingsRequest;
use Google\Protobuf\FieldMask;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_settings_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $settings = new Settings();
    $updateMask = new FieldMask();
    $request = (new UpdateSettingsRequest())
        ->setSettings($settings)
        ->setUpdateMask($updateMask);

    // Call the API and handle any network failures.
    try {
        /** @var Settings $response */
        $response = $contactCenterInsightsClient->updateSettings($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

updateView

Updates a view.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::updateViewAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateViewRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\View

Example

use Google\ApiCore\ApiException;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\UpdateViewRequest;
use Google\Cloud\ContactCenterInsights\V1\View;

/**
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function update_view_sample(): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $view = new View();
    $request = (new UpdateViewRequest())
        ->setView($view);

    // Call the API and handle any network failures.
    try {
        /** @var View $response */
        $response = $contactCenterInsightsClient->updateView($request);
        printf('Response data: %s' . PHP_EOL, $response->serializeToJsonString());
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

uploadConversation

Create a long-running conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.

The async variant is Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient::uploadConversationAsync() .

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UploadConversationRequest A request to house fields associated with the call.
callOptions	array Optional.
↳ retrySettings	RetrySettings|array Retry settings to use for this call. Can be a Google\ApiCore\RetrySettings object, or an associative array of retry settings parameters. See the documentation on Google\ApiCore\RetrySettings for example usage.

Returns
Type	Description
Google\ApiCore\OperationResponse

Example

use Google\ApiCore\ApiException;
use Google\ApiCore\OperationResponse;
use Google\Cloud\ContactCenterInsights\V1\Client\ContactCenterInsightsClient;
use Google\Cloud\ContactCenterInsights\V1\Conversation;
use Google\Cloud\ContactCenterInsights\V1\UploadConversationRequest;
use Google\Rpc\Status;

/**
 * @param string $formattedParent The parent resource of the conversation. Please see
 *                                {@see ContactCenterInsightsClient::locationName()} for help formatting this field.
 */
function upload_conversation_sample(string $formattedParent): void
{
    // Create a client.
    $contactCenterInsightsClient = new ContactCenterInsightsClient();

    // Prepare the request message.
    $conversation = new Conversation();
    $request = (new UploadConversationRequest())
        ->setParent($formattedParent)
        ->setConversation($conversation);

    // Call the API and handle any network failures.
    try {
        /** @var OperationResponse $response */
        $response = $contactCenterInsightsClient->uploadConversation($request);
        $response->pollUntilComplete();

        if ($response->operationSucceeded()) {
            /** @var Conversation $result */
            $result = $response->getResult();
            printf('Operation successful with response data: %s' . PHP_EOL, $result->serializeToJsonString());
        } else {
            /** @var Status $error */
            $error = $response->getError();
            printf('Operation failed with error data: %s' . PHP_EOL, $error->serializeToJsonString());
        }
    } catch (ApiException $ex) {
        printf('Call failed with message: %s' . PHP_EOL, $ex->getMessage());
    }
}

/**
 * Helper to execute the sample.
 *
 * This sample has been automatically generated and should be regarded as a code
 * template only. It will require modifications to work:
 *  - It may require correct/in-range values for request initialization.
 *  - It may require specifying regional endpoints when creating the service client,
 *    please see the apiEndpoint client configuration option for more details.
 */
function callSample(): void
{
    $formattedParent = ContactCenterInsightsClient::locationName('[PROJECT]', '[LOCATION]');

    upload_conversation_sample($formattedParent);
}

bulkAnalyzeConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkAnalyzeConversationsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

bulkDeleteConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\BulkDeleteConversationsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

calculateIssueModelStatsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\CalculateIssueModelStatsResponse>

calculateStatsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CalculateStatsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\CalculateStatsResponse>

createAnalysisAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateAnalysisRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

createConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateConversationRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Conversation>

createIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

createPhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreatePhraseMatcherRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\PhraseMatcher>

createViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\CreateViewRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\View>

deleteAnalysisAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteAnalysisRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<void>

deleteConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteConversationRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<void>

deleteIssueAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<void>

deleteIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

deletePhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeletePhraseMatcherRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<void>

deleteViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeleteViewRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<void>

deployIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\DeployIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

exportInsightsDataAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ExportInsightsDataRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

exportIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ExportIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

getAnalysisAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetAnalysisRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Analysis>

getConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetConversationRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Conversation>

getEncryptionSpecAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetEncryptionSpecRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\EncryptionSpec>

getIssueAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Issue>

getIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\IssueModel>

getPhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetPhraseMatcherRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\PhraseMatcher>

getSettingsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetSettingsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Settings>

getViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\GetViewRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\View>

importIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ImportIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

ingestConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\IngestConversationsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

initializeEncryptionSpecAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\InitializeEncryptionSpecRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

listAnalysesAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListAnalysesRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\PagedListResponse>

listConversationsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListConversationsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\PagedListResponse>

listIssueModelsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssueModelsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\ListIssueModelsResponse>

listIssuesAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListIssuesRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\ListIssuesResponse>

listPhraseMatchersAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListPhraseMatchersRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\PagedListResponse>

listViewsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\ListViewsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\PagedListResponse>

undeployIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UndeployIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

updateConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateConversationRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Conversation>

updateIssueAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Issue>

updateIssueModelAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateIssueModelRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\IssueModel>

updatePhraseMatcherAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdatePhraseMatcherRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\PhraseMatcher>

updateSettingsAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateSettingsRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\Settings>

updateViewAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UpdateViewRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\Cloud\ContactCenterInsights\V1\View>

uploadConversationAsync

Parameters
Name	Description
request	Google\Cloud\ContactCenterInsights\V1\UploadConversationRequest
optionalArgs	array

Returns
Type	Description
GuzzleHttp\Promise\PromiseInterface<Google\ApiCore\OperationResponse>

getOperationsClient

Return an OperationsClient object with the same endpoint as $this.

Returns
Type	Description
Google\LongRunning\Client\OperationsClient

resumeOperation

Resume an existing long running operation that was previously started by a long running API method. If $methodName is not provided, or does not match a long running API method, then the operation can still be resumed, but the OperationResponse object will not deserialize the final response.

Parameters
Name	Description
operationName	string The name of the long running operation
methodName	string The name of the method used to start the operation

Returns
Type	Description
Google\ApiCore\OperationResponse

static::analysisName

Formats a string containing the fully-qualified path to represent a analysis resource.

Parameters
Name	Description
project	string
location	string
conversation	string
analysis	string

Returns
Type	Description
string	The formatted analysis resource.

static::conversationName

Formats a string containing the fully-qualified path to represent a conversation resource.

Parameters
Name	Description
project	string
location	string
conversation	string

Returns
Type	Description
string	The formatted conversation resource.

static::conversationProfileName

Formats a string containing the fully-qualified path to represent a conversation_profile resource.

Parameters
Name	Description
project	string
location	string
conversationProfile	string

Returns
Type	Description
string	The formatted conversation_profile resource.

static::encryptionSpecName

Formats a string containing the fully-qualified path to represent a encryption_spec resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted encryption_spec resource.

static::issueName

Formats a string containing the fully-qualified path to represent a issue resource.

Parameters
Name	Description
project	string
location	string
issueModel	string
issue	string

Returns
Type	Description
string	The formatted issue resource.

static::issueModelName

Formats a string containing the fully-qualified path to represent a issue_model resource.

Parameters
Name	Description
project	string
location	string
issueModel	string

Returns
Type	Description
string	The formatted issue_model resource.

static::locationName

Formats a string containing the fully-qualified path to represent a location resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted location resource.

static::participantName

Formats a string containing the fully-qualified path to represent a participant resource.

Parameters
Name	Description
project	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted participant resource.

static::phraseMatcherName

Formats a string containing the fully-qualified path to represent a phrase_matcher resource.

Parameters
Name	Description
project	string
location	string
phraseMatcher	string

Returns
Type	Description
string	The formatted phrase_matcher resource.

static::projectConversationParticipantName

Formats a string containing the fully-qualified path to represent a project_conversation_participant resource.

Parameters
Name	Description
project	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted project_conversation_participant resource.

static::projectLocationConversationParticipantName

Formats a string containing the fully-qualified path to represent a project_location_conversation_participant resource.

Parameters
Name	Description
project	string
location	string
conversation	string
participant	string

Returns
Type	Description
string	The formatted project_location_conversation_participant resource.

static::recognizerName

Formats a string containing the fully-qualified path to represent a recognizer resource.

Parameters
Name	Description
project	string
location	string
recognizer	string

Returns
Type	Description
string	The formatted recognizer resource.

static::settingsName

Formats a string containing the fully-qualified path to represent a settings resource.

Parameters
Name	Description
project	string
location	string

Returns
Type	Description
string	The formatted settings resource.

static::viewName

Formats a string containing the fully-qualified path to represent a view resource.

Parameters
Name	Description
project	string
location	string
view	string

Returns
Type	Description
string	The formatted view resource.

static::parseName

Parses a formatted name string and returns an associative array of the components in the name.

The following name formats are supported: Template: Pattern

• analysis: projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
• conversation: projects/{project}/locations/{location}/conversations/{conversation}
• conversationProfile: projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
• encryptionSpec: projects/{project}/locations/{location}/encryptionSpec
• issue: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
• issueModel: projects/{project}/locations/{location}/issueModels/{issue_model}
• location: projects/{project}/locations/{location}
• participant: projects/{project}/conversations/{conversation}/participants/{participant}
• phraseMatcher: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
• projectConversationParticipant: projects/{project}/conversations/{conversation}/participants/{participant}
• projectLocationConversationParticipant: projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
• recognizer: projects/{project}/locations/{location}/recognizers/{recognizer}
• settings: projects/{project}/locations/{location}/settings
• view: projects/{project}/locations/{location}/views/{view}

The optional $template argument can be supplied to specify a particular pattern, and must match one of the templates listed above. If no $template argument is provided, or if the $template argument does not match one of the templates listed, then parseName will check each of the supported templates, and return the first match.

Parameters
Name	Description
formattedName	string The formatted name string
template	string Optional name of template to match

Returns
Type	Description
array	An associative array from name component IDs to component values.