Class SectionType (2.30.2)

Version 2.30.2

• 2.32.0 (latest)
• 2.30.2
• 2.29.0
• 2.28.3
• 2.27.0
• 2.26.0
• 2.25.0
• 2.24.1
• 2.23.3
• 2.22.0
• 2.21.0
• 2.20.0
• 2.19.1
• 2.18.0
• 2.17.0
• 2.16.1
• 2.15.2
• 2.14.1
• 2.13.0
• 2.12.0
• 2.11.0
• 2.10.0
• 2.9.1
• 2.8.1
• 2.7.1
• 2.6.0
• 2.5.0
• 2.4.0
• 2.3.0
• 2.2.0
• 2.1.2
• 2.0.0
• 1.1.3
• 1.0.0
• 0.8.0
• 0.7.2

SectionType(value)

Selectable sections to return when requesting a summary of a conversation.

Enums
Name	Description
SECTION_TYPE_UNSPECIFIED	Undefined section type, does not return anything.
SITUATION	What the customer needs help with or has question about. Section name: "situation".
ACTION	What the agent does to help the customer. Section name: "action".
RESOLUTION	Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".
REASON_FOR_CANCELLATION	Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
CUSTOMER_SATISFACTION	"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".
ENTITIES	Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".