Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation (v0.15.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation.

An annotation that was generated during the customer and agent interaction.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#annotation_id

def annotation_id() -> ::String
Returns
  • (::String) — The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

#annotation_id=

def annotation_id=(value) -> ::String
Parameter
  • value (::String) — The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
Returns
  • (::String) — The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

#answer_feedback

def answer_feedback() -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback
Returns

#answer_feedback=

def answer_feedback=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback
Parameter
Returns

#article_suggestion

def article_suggestion() -> ::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData
Returns

#article_suggestion=

def article_suggestion=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData
Parameter
Returns

#conversation_summarization_suggestion

def conversation_summarization_suggestion() -> ::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData
Returns

#conversation_summarization_suggestion=

def conversation_summarization_suggestion=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ConversationSummarizationSuggestionData
Parameter
Returns

#create_time

def create_time() -> ::Google::Protobuf::Timestamp
Returns

#create_time=

def create_time=(value) -> ::Google::Protobuf::Timestamp
Parameter
Returns

#dialogflow_interaction

def dialogflow_interaction() -> ::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData

#dialogflow_interaction=

def dialogflow_interaction=(value) -> ::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData
Parameter

#end_boundary

def end_boundary() -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Returns

#end_boundary=

def end_boundary=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Parameter
Returns

#faq_answer

def faq_answer() -> ::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData
Returns

#faq_answer=

def faq_answer=(value) -> ::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData
Parameter
Returns

#smart_compose_suggestion

def smart_compose_suggestion() -> ::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData
Returns

#smart_compose_suggestion=

def smart_compose_suggestion=(value) -> ::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData
Parameter
Returns

#smart_reply

def smart_reply() -> ::Google::Cloud::ContactCenterInsights::V1::SmartReplyData
Returns

#smart_reply=

def smart_reply=(value) -> ::Google::Cloud::ContactCenterInsights::V1::SmartReplyData
Parameter
Returns

#start_boundary

def start_boundary() -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Returns

#start_boundary=

def start_boundary=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary
Parameter
Returns