Dialogflow V2 API - Module Google::Cloud::Dialogflow::V2::SummarizationSection::Type (v1.1.1)

Reference documentation and code samples for the Dialogflow V2 API module Google::Cloud::Dialogflow::V2::SummarizationSection::Type.

Type enum of the summarization sections.

Constants

TYPE_UNSPECIFIED

value: 0
Undefined section type, does not return anything.

SITUATION

value: 1
What the customer needs help with or has question about. Section name: "situation".

ACTION

value: 2
What the agent does to help the customer. Section name: "action".

RESOLUTION

value: 3
Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".

REASON_FOR_CANCELLATION

value: 4
Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".

CUSTOMER_SATISFACTION

value: 5
"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".

ENTITIES

value: 6
Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".

CUSTOMER_DEFINED

value: 7
Customer defined sections.