Google Cloud Contact Center as a Service offers built-in integration with Conversational Insights to provide the ability to automatically ingest call conversation audio files as well as chat transcripts stored in Cloud Storage.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-05 UTC."],[[["Conversation data can be integrated into Conversational Insights through Google Cloud Contact Center as a Service or directly from your telephony provider."],["Direct integration from a telephony provider utilizes SIPREC, Dialogflow, Agent Assist, and the Google telephony platform."],["Google Cloud Contact Center as a Service (CCaaS) offers built-in integration for automatically ingesting call audio and chat transcripts."],["To use dialogflow and agent assist, you need to enable dialogflow runtime integration first."]]],[]]
