Dialogflow integrates with the Soul Machines to create 3D avatars that your end-users can have conversations with.
Setup
To set up the integration:
Follow the steps to get service account key of Dialogflow CX in Google Cloud console :
- Create a Google Cloud Service Account (with Dialogflow CX API Admin role) for the project that contains your Dialogflow CX Agents.
- Download the service account key in
JSON
format.
Follow the steps to link a digital avatar with Dialogflow in Soul Machines dashboard:
- Customize your existing project by clicking Customize button or create a new project.
- Click Knowledge in left menu.
- Select Replace Conversation in conversation.
- Select Dialgoflow CX.
- Select to find the Google Cloud Service Account Key downloaded in previous step and upload it.
Your Soul Machine avatar will be integrated with the Dialogflow CX Agent.