Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class AnswerFeedback.
The feedback that the customer has about a certain answer in the conversation.
Generated from protobuf message google.cloud.contactcenterinsights.v1.AnswerFeedback
Methods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ correctness_level |
int
The correctness level of an answer. |
↳ clicked |
bool
Indicates whether an answer or item was clicked by the human agent. |
↳ displayed |
bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI. |
getCorrectnessLevel
The correctness level of an answer.
| Returns | |
|---|---|
| Type | Description |
int | |
setCorrectnessLevel
The correctness level of an answer.
| Parameter | |
|---|---|
| Name | Description |
var |
int
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getClicked
Indicates whether an answer or item was clicked by the human agent.
| Returns | |
|---|---|
| Type | Description |
bool | |
setClicked
Indicates whether an answer or item was clicked by the human agent.
| Parameter | |
|---|---|
| Name | Description |
var |
bool
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getDisplayed
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
| Returns | |
|---|---|
| Type | Description |
bool | |
setDisplayed
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
| Parameter | |
|---|---|
| Name | Description |
var |
bool
|
| Returns | |
|---|---|
| Type | Description |
$this | |