Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class FaqAnswerData.
Agent Assist frequently-asked-question answer data.
Generated from protobuf message google.cloud.contactcenterinsights.v1.FaqAnswerData
Methods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ answer |
string
The piece of text from the |
↳ confidence_score |
float
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain). |
↳ question |
string
The corresponding FAQ question. |
↳ metadata |
array|Google\Protobuf\Internal\MapField
Map that contains metadata about the FAQ answer and the document that it originates from. |
↳ query_record |
string
The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record} |
↳ source |
string
The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}. |
getAnswer
The piece of text from the source knowledge base document.
| Returns | |
|---|---|
| Type | Description |
string | |
setAnswer
The piece of text from the source knowledge base document.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getConfidenceScore
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
| Returns | |
|---|---|
| Type | Description |
float | |
setConfidenceScore
The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getQuestion
The corresponding FAQ question.
| Returns | |
|---|---|
| Type | Description |
string | |
setQuestion
The corresponding FAQ question.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getMetadata
Map that contains metadata about the FAQ answer and the document that it originates from.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\MapField | |
setMetadata
Map that contains metadata about the FAQ answer and the document that it originates from.
| Parameter | |
|---|---|
| Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getQueryRecord
The name of the answer record.
Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
| Returns | |
|---|---|
| Type | Description |
string | |
setQueryRecord
The name of the answer record.
Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this | |
getSource
The knowledge document that this answer was extracted from.
Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
| Returns | |
|---|---|
| Type | Description |
string | |
setSource
The knowledge document that this answer was extracted from.
Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this | |