public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This webpage details the `LiveAgentHandoff` class within the `Google.Cloud.Dialogflow.Cx.V3` namespace, which is designed to signal the transfer of a conversation to a live human agent."],["The `LiveAgentHandoff` class has implementations of `IMessage`, `IEquatable`, `IDeepCloneable`, and `IBufferMessage` and inherits from `Object`."],["The content is organized by version number with the latest being `2.23.0`, and older versions of this object, which go back as far as `1.0.0`, can be found here."],["The class includes a `Metadata` property of type `Struct`, allowing custom metadata to be attached to the handoff, without imposing any specific structure."],["This class is used by Dialogflow for determining which conversations have been transferred to a human agent for tracking, and can be set within a page's entry fulfillment, or within a webhook response."]]],[]]
