public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This document provides reference information for the `LiveAgentHandoff` class within the Dialogflow v3 API, specifically the `ResponseMessage.Types.LiveAgentHandoff` type, across multiple versions."],["The `LiveAgentHandoff` class is used to signal that a conversation should be transferred to a live human agent, primarily for tracking and measurement purposes by Dialogflow."],["The provided content details different versions of the API, ranging from 1.0.0 to the latest 2.23.0, each hyperlinked to its respective documentation."],["The class implements several interfaces including `IMessage`, `IEquatable`, `IDeepCloneable`, and `IBufferMessage`, providing methods for message handling, comparison, deep cloning, and buffering."],["`LiveAgentHandoff` includes a `Metadata` property for custom handoff information, allowing developers to include any additional relevant data for the procedure."]]],[]]
