public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This webpage provides documentation for the `ResponseMessage.Types.LiveAgentHandoff` class within the Google.Cloud.Dialogflow.Cx.V3 API, which signals when a conversation should be transferred to a human agent."],["The `LiveAgentHandoff` class is designed to be used in scenarios where human intervention is necessary, such as when a conversation has gone wrong or when a customer's issue requires a human's specific expertise."],["The page provides access to different versions of the `LiveAgentHandoff` class ranging from version 1.0.0 to the latest version 2.23.0, allowing users to access documentation of their desired version."],["The `LiveAgentHandoff` class implements multiple interfaces including `IMessage`, `IEquatable`, `IDeepCloneable`, and `IBufferMessage`, and provides methods like `GetHashCode()`, `GetType()`, and `ToString()`."],["The `LiveAgentHandoff` class has a `Metadata` property allowing for custom data to be passed through."]]],[]]
