public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This document provides reference information for the `ResponseMessage.Types.LiveAgentHandoff` class within the Google Cloud Dialogflow CX v3 API, detailing how to signal when a conversation should be transferred to a human agent."],["The `LiveAgentHandoff` class is utilized to indicate that a conversation needs to be escalated to a live agent, and it is used by Dialogflow to measure agent handoff occurrences."],["You can find various versions of this class, ranging from version 1.0.0 to the latest version, 2.23.0, with links to their respective documentation pages, allowing for version-specific reference."],["The class implements multiple interfaces including `IMessage`, `IEquatable`, `IDeepCloneable`, and `IBufferMessage`, and has methods such as `GetHashCode`, `GetType`, and `ToString` inherited from the base `object` class."],["The class includes a `Metadata` property, allowing for the inclusion of custom metadata in the handoff procedure, where no structure is imposed by Dialogflow."]]],[]]
