public sealed class LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["This webpage details the `LiveAgentHandoff` class within the `Google.Cloud.Dialogflow.Cx.V3` namespace, used to indicate when a conversation should be transferred to a live agent."],["The `LiveAgentHandoff` class is available in multiple versions, ranging from version 1.0.0 to the latest version 2.23.0, as listed on the page."],["The purpose of the `LiveAgentHandoff` class is for Dialogflow to track handoffs to human agents and this class is up to the user to handle this signal."],["This class can be implemented in a `Page`'s `entry_fulfillment` when a conversation is off track, or from a webhook when a human needs to intervene."],["The `LiveAgentHandoff` class offers a `Metadata` property to include custom data relevant to the handoff procedure, with no imposed structure from Dialogflow."]]],[]]
