Team endpoints

Teams represent a grouping that an agent can be assigned to, which can then be assigned to a queue. Each object represents a single team.

There are three team endpoints:

• /team - pulls a list of team.

• /team/tree - pulls teams in a tree structure.

• /team/{:id} - pulls a single team resource.

Review the following model to determine which fields might contain PII.

[
  {
    "id": 0,
    "name": "string",
    "parent_id": 0,
    "position": 0,
    "deleted": true,
    "agents_count": 0,
    "assignees": {
      "id": 0,
      "name": "string", // This may be considered PII
      "last_name": "string", // This may be considered PII
      "first_name": "string", // This may be considered PII
      "agent_number": "string", // This may be considered PII
      "avatar_url": "string"
    }
  }
]

Team list

Parameter	Required	Data Type	Definition
sort_column	FALSE	String	Sorts response based on any field in the response object.
sort_direction	FALSE	ASC or DESC	Notes the direction of the sort, whether ascending or descending
page	FALSE	String	Pairs with per to note what page of records. For example if per is made to be 200 and page is 2, the response would contain record 201-400, as page 1 would contain 1-200.
per	FALSE	String	Pairs with page to note how many records would be included in a page of records. For example if per is made to be 200 and page is 2, the response would contain record 201-400, as page 1 would contain 1-200.
agents_count[from]	FALSE	Number	creates a lower bound of the agents count field. All records returned will be after the inputted value.
agents_count[to]	FALSE	Number	creates a upper bound of the agents count field. All records returned will be before the inputted value.
id[]	FALSE	Array[String]	Array[Strings]. Id of records to search and return
name[]	FALSE	Array[String]	Returns records based on name of resource.
parent_id[]	FALSE	Array[String]	Returns records based on the parent id of the given records
position[]	FALSE	Array[String]	Returns records based on what position a menu is in
with_deleted	FALSE	Boolean	Returns records that have been deleted (True) or not including records that have been deleted (False)

Endpoint:

Method: GET
Type: 
URL: https://{​{subdomain}​}.{​{domain}​}/manager/api/v1/teams

More example Requests/Responses:

Example request: Team list

Body: None

Example Response: Team list

[
  {
    "id": 11,
    "name": "Forest Moon of Endor Team",
    "parent_id": null,
    "position": 28,
    "agents_count": 3,
    "deleted": false,
    "assignees": [
      {
        "id": 19,
        "agent_number": "77",
        "name": "Storm Trooper 1",
        "last_name": "Storm",
        "first_name": "Trooper 1"
      },
      {
        "id": 20,
        "agent_number": "78",
        "name": "Storm Trooper 2",
        "last_name": "Storm",
        "first_name": "Trooper 2"
      },
      {
        "id": 21,
        "agent_number": "79",
        "name": "Storm Trooper 3",
        "last_name": "Storm",
        "first_name": "Trooper 3"
      }
    ]
  },
  {
    "id": 12,
    "name": "Death Star Team",
    "parent_id": null,
    "position": 28,
    "agents_count": 3,
    "deleted": false,
    "assignees": [
      {
        "id": 34,
        "agent_number": "80",
        "name": "Storm Trooper 5",
        "last_name": "Storm",
        "first_name": "Trooper 5"
      },
      {
        "id": 35,
        "agent_number": "81",
        "name": "Storm Trooper 6",
        "last_name": "Storm",
        "first_name": "Trooper 6"
      },
      {
        "id": 36,
        "agent_number": "82",
        "name": "Storm Trooper 7",
        "last_name": "Storm",
        "first_name": "Trooper 7"
      }
    ]
  }
]

Status Code: 200

Single team

Parameter	Required	Data Type	Definition
record_id	FALSE	String	Returns specific record based on id
with_deleted	FALSE	Boolean	Returns records that have been deleted (True) or not including records that have been deleted (False)

Endpoint:

Method: GET
Type: 
URL: https://{​{subdomain}​}.{​{domain}​}/manager/api/v1/teams/{​{team_id}​}

More example Requests/Responses:

Example request: Single team

Body: None

Example response: Single team

    {
        "id": 11,
        "name": "Forest Moon of Endor Team",
        "parent_id": null,
        "position": 28,
        "agents_count": 3,
        "deleted": false,
        "assignees": [
            {
                "id": 19,
                "agent_number": "77",
                "name": "Storm Trooper 1",
                "last_name": "Storm",
                "first_name": "Trooper 1"
            },
            {
                "id": 20,
                "agent_number": "78",
                "name": "Storm Trooper 2",
                "last_name": "Storm",
                "first_name": "Trooper 2"
            },
            {
                "id": 21,
                "agent_number": "79",
                "name": "Storm Trooper 3",
                "last_name": "Storm",
                "first_name": "Trooper 3"
            }
        ]
    }

Status Code: 200

Team tree

Endpoint:

Method: GET
Type: 
URL: https://{​{subdomain}​}.{​{domain}​}/manager/api/v1/teams/tree

More example Requests/Responses:

Example request: Team tree

Body: None

Example response: Team tree

[
  {
    "id": 147,
    "name": "Storm Trooper Reigment",
    "parent_id": null,
    "position": 1,
    "agents_count": 9,
    "deleted": false,
    "children": [
      {
        "id": 34,
        "name": "Storm Trooper 1st Regiment",
        "parent_id": 147,
        "position": 1,
        "agents_count": 2,
        "deleted": false,
        "children": []
      }
    ]
  }
]

Status Code: 200