SSO provides the ability to use an Identity Provider (IdP) to authenticate users. Using an IdP, you don't need to manage passwords on Contact Center AI Platform (CCAI Platform). Note that a user must still be created in CCAI Platform by following the steps in the Agent, user and team configuration documentation.
CCAI Platform does not provide differentiation of IdP user groups against roles; it provides only user authentication.
You can configure single sign-on (SSO) using the following identity and access management providers: